Alexis Lee

• Prepare bank deposits and corporate cash shipments.
• Maintain petty cash records of debits and credits in accordance with established policies and procedures.
• Effectively communicate with clients about payment needs and keep update, detail and accurate ledgers.
• Streamline daily reporting information entry for efficient record keeping purposes.
• Sort and count coin and currency to make change for associates.
• Gather, evaluate and summarize account data in detailed financial reports.
• Investigated financial inconsistencies to solve discrepancies and reported to manager.
• Manage and respond to correspondence and inquiries from customers and vendors.0
• Manage and respond to correspondence and inquiries from customers and vendors.
• Manage daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
• Balance safe, prepared tills, and prepare register bags for next sales date.
• Verify cash flow and electronic transactions from credit card system to balance registers.
• Reconcile accounts, manage audits and update financial records with remarkable accuracy.
• Matched purchase orders with invoices and record necessary information.
• Present audit findings to accounting manager after reviewing results and paperwork.
• Handle day-to-day accounting processes to drive financial accuracy.
• Track financial progress by creating quarterly and yearly balance sheets.
• Oversaw, balance and manage change fund to facilitate customer transactions.
• Train new employees on proper cash routines, procedures, and requirements.

• Supervised over account and took inventory on items every week.
• Supervised over inmates in and out of commissary room.
• Conducted routine inspections to check quality and compliance with established specifications.
• Developed effective improvement plans in alignment with goals and specifications.

Educated customers about billing, payment processing and support policies and procedures.

• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Tracked customer service cases and updated service software with customer information.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Responded to customer requests for products, services, and company information.

• Call center representative- Handle 60+ customers interactions per day, giving detailed , personalized friendly and polite service to ensure customer retention and satisfaction
• Memorized all company products and services.
• Educated customers about billing, payment processing and support policies and procedures.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Tracked customer service cases and updated service software with customer information.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

• Operate POS cash register, handling transactions on average daily, and count money in cash drawers to ensure amount is correct
• Developed reputation for prompt, efficient service with high level of accuracy, receiving top ratings.
• Answered questions about store policies and addressed customer concerns.
• Stocked, tagged and displayed merchandise as required.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Banker

• Enhanced member satisfaction by providing personalized financial advice and tailored solutions.
• Assisted members in navigating online banking platforms, promoting the use of digital tools for ease of account management.
• Collaborated with team members to achieve branch goals and improve overall performance.
• Built strong relationships with members, resulting in increased loyalty and referrals.
• Completed thorough financial assessments to accurately determine the needs of each member before offering customized solutions.