Alexis Leigh
Savage,MD
Summary
Dynamic Assistant Restaurant Manager and Server Trainer with a proven track record at The Food Market, enhancing customer satisfaction and mentoring staff to peak performance. Skilled in guest relations management and complaint resolution, I've successfully implemented strategies boosting team efficiency and service quality, embodying hospitality excellence.
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
10
10
years of professional experience
Work History
Waitress
Grillmarx Steakhouse & Raw Bar
05.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Assistant Restaurant Manager
The Food Market
11.2021 - 09.2022
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Analyzed daily sales figures and developed strategies to increase sales.
- Managed team of up to 20 restaurant staff, maintaining exceptional customer service and quality standards.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Motivated staff to perform at peak efficiency and quality.
Waitress
The Cheesecake Factory
03.2015 - 09.2022
- Monitored new server performance and offered continuous support throughout training period.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Provided coaching and mentoring to employees.
Server Trainer
The Food Market
05.2021 - 10.2021
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Utilized effective communication techniques to support server learning and comprehension.
Education
High School Diploma -
Parkville High School & Center For Math/Science
Baltimore06.2011
Skills
- Customer Service
- Guest Relations Management
- Order Accuracy
- Order delivery
- Ordering Procedures
- Food Running
- Relationship Management
- Bar terminology
- Hospitality and accommodation
- Performance Improvement
- Complaint resolution
- Order delivery practices
- Payment Processing
- Cash handlin
- Cash handling
- Order taking
- Cleanliness
- Decision-making
- Handling complaints
- Payment processing
- Menu recommendations
Dispensary agent
I have my Maryland dispensary agent registration that's been approved until 2026
Timeline
Waitress
Grillmarx Steakhouse & Raw Bar
05.2023 - Current
Assistant Restaurant Manager
The Food Market
11.2021 - 09.2022
Server Trainer
The Food Market
05.2021 - 10.2021
Waitress
The Cheesecake Factory
03.2015 - 09.2022
High School Diploma -
Parkville High School & Center For Math/Science
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