Summary
Overview
Work History
Education
Skills
Languages
mentality
Timeline
Generic

Alexis Leon

Niagara Falls,New York

Summary

As of now i am a dependable [Server] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

5
5
years of professional experience

Work History

Server

La Galera
06.2022 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Receptionist

Compassionate Medical Care Of WNY
06.2019 - 06.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and providing/relaying accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, and walk-in clients.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Supported administrative staff with accurate data entry, filing, and document management tasks.
  • Improved efficiency in handling phone calls by implementing an effective call routing system.
  • Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.

Education

High School Diploma -

Niagara Wheatfield Highschool
2292 Saunders Settlement Rd, Sanborn, NY 14132
06.2019

Skills

  • Effective Communication
  • Hospitality Best Practices
  • Cool Under Pressure
  • Stress Management
  • Team Collaboration
  • Conflict Resolution
  • Strong Work Ethic
  • Workflow Coordination
  • Decision-Making
  • Reliable and Responsible
  • High Energy and Stamina
  • Adaptable and Flexible

Languages

Spanish
Native or Bilingual

mentality

Even tho i have much to learn. You could bet on the fact that i am ready to jump into the opportunities i get so i can grow, learn, & apply the new set of skills & knowledge that aquired. One thing you must know about me is im a slow thinker whether i want to or not. Im sure theres pros & cons with that but once i catch on, i catch on! I am very determined & ready to put the time in, all you have to do is point me in the right direction. I am more of a visual learner.

Timeline

Server

La Galera
06.2022 - Current

Receptionist

Compassionate Medical Care Of WNY
06.2019 - 06.2022

High School Diploma -

Niagara Wheatfield Highschool

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Alexis Leon