Alexis Leonard
Eudora
Summary
Knowledgeable Medical Assistant Student with a solid foundation of what clinical and administrative tasks entail, including patient care and medical record management. Successfully completed hands-on training in healthcare settings at school, showcasing adaptability and thorough understanding of medical procedures. Demonstrated ability in patient communication and efficient multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
ICQA Warehouse Associate
Hostess Brands
04.2021 - 04.2022
- Conducted inventory audits to ensure accuracy and compliance with operational standards.
- Implemented process improvements to enhance efficiency in warehouse operations.
- Trained new associates on safety protocols and equipment usage for optimal performance.
- Collaborated with team members to resolve discrepancies and streamline workflow processes.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Healthcare Customer Service Representative
Maximus
03.2020 - 03.2021
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Person in Charge
Panda Express
01.2016 - 02.2018
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved overall team performance by implementing efficient management strategies and providing clear guidance.
Education
Certificate of Technical Studies - Medical Assistant
Wellspring School of Allied Health
Kansas City, MO01-2025
Certificate of Technical Studies - Cdl Class A
Clement Truck Driving
Lebanon, MO01-2019
Certificate of Technical Studies - Cosmetology
Paul Mitchell The School
Colorado Springs, CO11-2018
High School
Eudora High School
Eudora, KS01-2017
Skills
- Training and mentoring
- Labeling accuracy
- Stock audits
- Stock rotation
- Deadline management
- Lifting techniques
- Adherence to sops
- Work order processing
- Problem-solving
- Self-motivated and disciplined
- Time management
- Multitasking and organization
- Cleaning and organizing
- Team collaboration
- Verbal and written communication
- Punctual and dependable
- Heavy lifting
- Data entry
- Safety protocols
- Health and safety regulations
- Hazardous materials handling
- Basic mathematics
- Inventory audits
- Deadline adherence
- Material safety data sheets
- Customer service
Timeline
ICQA Warehouse Associate
Hostess Brands
04.2021 - 04.2022
Healthcare Customer Service Representative
Maximus
03.2020 - 03.2021
Person in Charge
Panda Express
01.2016 - 02.2018
Certificate of Technical Studies - Medical Assistant
Wellspring School of Allied Health
Certificate of Technical Studies - Cdl Class A
Clement Truck Driving
Certificate of Technical Studies - Cosmetology
Paul Mitchell The School
High School
Eudora High School
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