Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Alexis Lloyd

Alexis Lloyd

Chicago,IL

Summary

A high-performing sales professional with over 5+ years of experience in the sales/customer service industry. Known for contributions of growth and delivering stellar customer satisfaction. Extensive sales experience has proven to manage and grow customer relationships. I'm experienced with delivering quality product and service knowledge that provides solutions to meet customer needs and exceed expectations. I'm well-trained at adapting to the company's culture to provide the ultimate customer experience.

Overview

6
6
years of professional experience

Work History

Client Solutions Executive

Echo Global Logistics
05.2022 - Current
  • Consistently exceeded new sales growth quotas for new/returned business.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Effectively utilized Salesforce for client prospecting and pipeline management
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Executed outbound/inbound sales calls to engage potential clients, fostering effective communication and driving sales growth.
  • Coordinated seamless transportation solutions for complex projects involving multiple carriers or modes of transport.
  • Resolved any customer inquiries or complaints to restore satisfaction.

Sales Expert

Asurion
08.2021 - 03.2022
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Successfully consulted clients, conducted product presentations, and closed deals to achieve and exceed sales target.
  • Performed software updates and data transfers during device repairs, ensuring minimal disruption for clients.
  • Sold Asurion insurance for smart home and other product devices.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Traveled daily to and from the job location and several customer locations throughout a designated region.

Sales Consultant

AT&T
09.2017 - 12.2019
  • Resolved customer complaints diplomatically, turning potentially negative experiences into opportunities for relationship-building and future sales potential.
  • Pleasantly greeted customers and determined individual needs by asking appropriate questions.
  • Delivered engaging product demonstrations that showcased the unique selling points of each mobile device, leading to higher conversion rates.
  • Maintained sound knowledge of company product suites.
  • Implemented creative upselling techniques to promote additional products or services, resulting in higher average transaction values.
  • Trained new hires on company policies, product knowledge, and effective sales techniques, contributing to a well-prepared workforce.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Discussed Apple, Google and Samsung differences, benefits and drawbacks with customers.

Sales Executive

South Chicago Management Group
01.2018 - 08.2018
  • Built and maintained relationships with peers and upper management to drive team success.
  • Increased customer knowledge of product/service by 50% through effective communication.
  • Collaborated with team to optimize sales processing, leading to a 25% increase in daily sales and exceeding targets.

Education

Some College - Business Administration

East West University
Chicago, IL

Some College - Marketing

Ivy Tech Community College
Bloomington, IN
12.2017

Skills

  • Customer Relations
  • Product and service knowledge
  • Lead prospecting
  • Product and Service Sales
  • Customer Service
  • Sales closing
  • Attention to Detail
  • Troubleshooting

Accomplishments

Echo Global Logistics

  • Consistently ranked top 3 for bringing in new/returned businesses, earning recognition from SVP. Delivered the highest GP in Chicago HQ, winning 1st place in my division.
  • Generated creative concepts for the team, resulting in consecutive victories in company-wide friendly competitions for two years.

Asurion

  • Completed training to become a PA Advisor. (train new hires via Zoom call, perform ride along with new hires, provide feedback, gain commitment.)
  • Implemented targeted sales approaches and upselling methods, resulting in a 20% increase in sales and enhanced customer relationships.



Timeline

Client Solutions Executive

Echo Global Logistics
05.2022 - Current

Sales Expert

Asurion
08.2021 - 03.2022

Sales Executive

South Chicago Management Group
01.2018 - 08.2018

Sales Consultant

AT&T
09.2017 - 12.2019

Some College - Business Administration

East West University

Some College - Marketing

Ivy Tech Community College

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Alexis Lloyd