Summary
Overview
Work History
Education
Skills
Timeline
Generic
Alexis  Lodge

Alexis Lodge

Sunshine

Summary

Polite and professional Sales Rep successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Sales Representative

Target
10.2020 - 11.2022
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Call Center Representative

All Star Toyota Inc
09.2021 - 02.2022
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.

Call Center Representative

Honda
09.2022 - 06.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.


Education

High School Diploma -

Mckinley Senior High School
Baton Rouge, LA
05.2016

Skills

  • Customer Service
  • Customer Relationship Management
  • Report Preparation
  • Sales Closing
  • Call Control
  • Payment Processing
  • Technical Support
  • Account Updating
  • Product Upselling
  • Data Entry
  • Call Center Operations
  • Gathering Information
  • Training Experience
  • Appointment Scheduling
  • Documentation and Reporting
  • Verbal and Written Communication

Timeline

Call Center Representative

Honda
09.2022 - 06.2023

Call Center Representative

All Star Toyota Inc
09.2021 - 02.2022

Sales Representative

Target
10.2020 - 11.2022

High School Diploma -

Mckinley Senior High School
Alexis Lodge