Alexis Lopez
San Diego,CA
Summary
Proven to excel in high-pressure environments, I leveraged my expertise in beverage making and exceptional customer service at Hilton Double Tree to enhance patron satisfaction. Skillfully managed cash transactions and upheld stringent cleanliness standards, fostering a welcoming atmosphere and securing a loyal customer base through attentive service and efficient multitasking. Known for exceptional teamwork and adaptability to meet changing needs. Skilled in maintaining welcoming atmosphere, managing inventory, and ensuring guest satisfaction. Reliable and focused on achieving outstanding results in fast-paced environment.
Overview
10
10
years of professional experience
Work History
Coffe Bar Attendant
Hilton Double Tree
01.2015 - Current
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Developed rapport with regular customers, fostering a sense of community within the establishment.
- Notified management of guest complaints for quick, effective resolution.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Operated POS system to collect payments from customers.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Processed payments for orders and provided customers with change.
Coffee Barista
San Diego Zoo
07.2014 - 01.2015
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
Education
Associate of Science - Respiratory Therapy
Grossmont College
El Cajon, CA05-2026
Skills
- Customer service
- Alcohol awareness
- Cleanliness and hygiene
- Beverage making
- Identification verification
- Cleaning and sanitation
- Efficient multitasking
- Cleaning proficiency
- Flexible schedule
- Fast-paced environment
- Cash register operation
- Teamwork and collaboration
Timeline
Coffe Bar Attendant
Hilton Double Tree
01.2015 - Current
Coffee Barista
San Diego Zoo
07.2014 - 01.2015
Associate of Science - Respiratory Therapy
Grossmont College