Alexis Loud
Decatur,IL
Summary
Dedicated ADM employee, of 15 years, with extensive experience in customer service orientation. Highly efficient and energetic in creating relationships and working environment. Committed to balancing company goals while helping both external and internal customers find satisfactory solutions. Skilled and driven to take the initiative in all situations to ensure execution.
Overview
10
10
years of professional experience
Work History
Team Lead International Traffic/Customer Support Supervisor
ADM
01.2022 - Current
- Developing and building a strong relationship with both internal, external customers and team members.
- Managing daily shipments from various ADM locations to be exported by air or by sea, by analyzing the priorities of ADM and the different schedules of the exporting of containers.
- Evaluate the transportation market to ensure all information is conveyed and is evaluated in each order we ship.
- Month end invoicing of the imports from the Decatur Ramp
- Handling and controlling day to day issues with all customers and team members, by listening and offering constructive feedback to tackle each issue.
- Communicate with team members regarding the market, job responsibilities, goals, and give feedback.
- Creating SOP’s and “How To’s” to develop and enhance existing and new team members.
- Attend to each team members questions, learning opportunities, and concerns and relay those to upper management.
Commercial Business Analyst/Traffic Coordinator
ADM
01.2016 - 01.2022
- Developing and building a strong relationship with both internal and external customers.
- Managing daily shipments from various ADM locations to be exported by air or by sea.
- Analyzing and prioritizing the schedules for the different business units to export all ADM products.
- Communicate with our external customers to set up each shipment to coincide with ADM’s needs.
- Evaluate monthly statements of our customers to either dispute or pay out invoices. Set up monthly calls with those customers to discuss the importance of each charge and to understand the priority of payments needed to be made.
- Month end invoicing of the Decatur ramp.
Education
BA - Psychology, Business Administration
EASTERN ILLINOIS UNIVERSITY
01.2006
Skills
- Strong interpersonal skills
- Effective problem resolution
- Service-oriented approach
- Collaborative relationship building
- Customer relationship management
- Team communication
- Issue resolution
- Team motivation
- Work Planning and Prioritization
Timeline
Team Lead International Traffic/Customer Support Supervisor
ADM
01.2022 - Current
Commercial Business Analyst/Traffic Coordinator
ADM
01.2016 - 01.2022
BA - Psychology, Business Administration
EASTERN ILLINOIS UNIVERSITY