ALEXIS LOZANO-FREGOSO
AZ
Summary
Hardworking, self-motivated professional with 10+ years of exceptional customer service experience in a range of different establishments. Proven track record of improving efficiency and accuracy in a high-volume, fast-paced environment. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks..
Overview
12
12
years of professional experience
Work History
Packer Associate
Amazon
01.2021 - Current
- Consistently lifted materials weighing as much as 15 pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
Cashier
Kroger
01.2019 - 01.2021
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Server
Stacy's Smokehouse BBQ
01.2014 - 01.2021
- Skilled at multitasking in high-energy settings, providing fast and friendly service
- Prepared beverages, cocktails and wine orders in adherence to state and city alcohol laws
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Usher/Lobby Attendant
Pollack Cinemas
01.2016 - 01.2018
- Clean and supply designated facility areas
- Running concession stand
- Process tickets
- Customer satisfaction
Costumer Service Representative
NuHome Promotions
05.2015 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Goodwill
01.2013 - 01.2015
- Operate the cash register, process payments and refunds, and make change
- Stock shelves, maintain displays, price and tag merchandise, and rotate merchandise
- Assist customers, provide excellent service, and ensure a safe environment
Education
Diploma -
Dobson Highschool
01.2015
Skills
- Computer proficient
- International sales support
- Retail store support
- Recruiting
- People-oriented
- Assembly line experience
Timeline
Packer Associate
Amazon
01.2021 - Current
Cashier
Kroger
01.2019 - 01.2021
Usher/Lobby Attendant
Pollack Cinemas
01.2016 - 01.2018
Costumer Service Representative
NuHome Promotions
05.2015 - 01.2017
Server
Stacy's Smokehouse BBQ
01.2014 - 01.2021
Cashier
Goodwill
01.2013 - 01.2015
Diploma -
Dobson Highschool