ALEXIS L. SMITH
Certified Cosmetic Laser Specialist / Licensed Esthetician
Bixby,USA
Summary
Licensed Cosmetic Laser Technician and Medical Esthetician with hands-on experience in the med spa environment, delivering advanced aesthetic treatments with precision and care. Skilled in cosmetic laser procedures, microneedling, chemical peels, plasma pen, skin analysis, and at-home regimen planning to support each client’s individual needs and goals. Known for creating a welcoming, results-driven experience through compassionate service, strong communication, and a commitment to safety. Dedicated to building lasting relationships, encouraging repeat clients, and contributing to a positive, collaborative team environment. Highly adaptable, with a proactive mindset, administrative support capabilities, and a passion for helping clients feel confident and empowered in their skin.
Overview
4
4
years of professional experience
2004
2004
years of post-secondary education
Work History
Laser Tech/Med Spa Specialist
Anointed Medical Well Spa
Tulsa, Oklahoma
05.2024 - 11.2024
- Operated advanced laser equipment for skin treatments and aesthetic procedures.
- Assessed client needs to recommend appropriate laser therapy options.
- Maintained equipment cleanliness and adhered to safety protocols consistently.
- Documented treatment plans and client progress in electronic health records.
- Provided post-treatment care instructions to clients for optimal results.
- Ensured compliance with regulatory standards in all laser procedures conducted.
- Prepared clients for treatments and answered questions to improve comfort level.
- Helped front desk personnel with appointments, scheduling and product sales.
- Educated clients on skin conditions, treatments and products to grow sales.
- Processed payments, set up appointments and promoted new products and services to help meet business objectives.
- Kept detailed records of client preferences, skin and products to provide seamless service.
- Inspected client's skin to determine best courses of treatment.
- Supported profitability by upselling products and services and processing sales.
- Used peels and masks to improve appearance of client skin, customizing approaches based on client age and budget.
- Performed laser vein therapy and laser hair removal procedures.
- Educated clients about wellness services and benefits of treatments.
- Developed and implemented client follow-up procedures for improved satisfaction.
- Participated in training sessions to improve service techniques and client interactions.
- Participated in ongoing training and compliance activities.
- Analyzed customer needs and recommended appropriate products or services.
- Maintained positive working relationship with fellow staff and management.
- Trained by Aesthetic Management Partners
- IPL
- Aquafirme (Hydrafacial/Diamondglow)
- RF and Skinpen Microneedling
- Treatments with PRP and EXOSOMES
- PlasmaPen / Plasmage
- Hormone, Weight Loss and MIC Injections
- Called in Prescriptions
Patient Relations Specialist
Advanced Orthopedics of Oklahoma
Tulsa, Oklahoma
10.2021 - 04.2024
- Saw 80 - 100 patients daily.
- Assisted doctor in rooming patients.
- Facilitated communication between patients and medical staff to enhance patient satisfaction.
- Coordinated appointment scheduling across multiple department using practice management software, ECW.
- Supported insurance verification processes to ensure accurate patient coverage information.
- Maintained organized patient records to ensure compliance with privacy regulations and standards.
- Responded to patient concerns and inquiries professionally and efficiently.
- Participated in training sessions on effective communication techniques when dealing with difficult situations or customers.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Front Office
Swift Staffing - The Orthopedic Center
Tulsa, OK
11.2020 - 02.2021
- Checked patients in/out.
- Input/verified insurance.
- Made appointments/follow-up appointments.
- Processed payments.
- Answered multiple phone lines.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Education
CLT - Cosmetic Laser Tech School
AML
05.2025 - 05.2025
Esthetician License - Esthetics School
Artisan Institute
04.2025 - 08.2025
Union High School
Tulsa, OKBS - Apparel Merchandising
Oklahoma State University
Skills
- Multitasking
- Medical aesthetics
- Laser equipment operation
- Client assessment
- Post-treatment care
- Customer relationship management
- Product recommendation/upselling
- Recommend care regimens
- Attention to detail
- Continuous improvement mindset
- Customer service
- Strong/Effective communication skills
- Sun Damage Treatment
- Skin Tone Assessment
- Goal setting
- Laser hair removal
- Laser Resurfacing
- Treatment room setup
- Client confidentiality
- Team building/collaboration
- HydraFacials
- Spa equipment operation
- Clinical staff assistance
- Critical thinking
- Organizational skills
- Training participation
- Appointment scheduling
- Safety protocol adherence
- Chemical facial peels
Work Type
Full TimeWork Location
On-SiteRemoteHybridTimeline
CLT - Cosmetic Laser Tech School
AML
05.2025 - 05.2025
Esthetician License - Esthetics School
Artisan Institute
04.2025 - 08.2025
Laser Tech/Med Spa Specialist
Anointed Medical Well Spa
05.2024 - 11.2024
Patient Relations Specialist
Advanced Orthopedics of Oklahoma
10.2021 - 04.2024
Front Office
Swift Staffing - The Orthopedic Center
11.2020 - 02.2021
Union High School
BS - Apparel Merchandising
Oklahoma State University
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