Alexis Lucas
York,PA
Summary
Registered financial professional dedicated to enhancing client experiences within the securities industry. Personable, self-motivated, and adept at handling challenging situations with ease. Strong focus on organization and attention to detail enables exceptional service delivery. Thriving in collaborative environments that drive growth and cultivate valuable partnerships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Registered Client Services Associate
Morgan Stanley Wealth Management
2023.01 - 2024.11
- Provided each client with exceptional level of service by responding quickly to issues and answering questions.
- Opened new accounts for clients and initiated rollovers to gather assets.
- Created custom reports on performance, asset allocations, and account activity.
- Handled account issues quickly and provided resolutions to clients.
- Acted as a notary for the branch to speed up the estate process and help clients list Power of Attorney on accounts.
- Coordinated events to discuss investment products.
Branch Operations Manager
Santander Bank, N.A.
2022.08 - 2023.01
- Audited internal processes on a daily, weekly, monthly, and quarterly basis.
- Observed and coached tellers around operational controls and customer service.
- Acted as a leader in branch to set expectations and deliver results.
- Built client relationships and referred clients to the bankers for sales opportunities
- Delivered exceptional customer service at every interaction.
Relationship Banker
Santander Bank, N.A
2020.11 - 2022.08
- Service and build relationships with clients
- Assess customer needs by asking questions and identifying opportunities
- Help clients build financial wellness in all areas of their finances from consolidating debts, to refinancing their mortgage, to building a retirement plan
- Create regular check-ins with clients at the teller line by executing deposits and withdrawals while also building rapport by genuinely connecting around their needs
- Deliver exceptional customer service at every interaction.
Assistant Store Manager of Brand Operations
Victoria's Secret
2019.04 - 2020.08
PINK Manager
Victoria's Secret
2018.05 - 2019.04
Selling Supervisor
Victoria's Secret
2017.08 - 2018.05
Operations and Staffing Supervisor
Victoria's Secret
2016.07 - 2017.08
Sales and Support Generalist
Victoria's Secret
2014.08 - 2016.07
TAP Beauty Sales Lead and TAP Cash Wrap Lead
Victoria's Secret
2014.11 - 2016.04
Assistant Store Manager
Cherry Hill Photography
2013.10 - 2014.05
Receptionist
Women's Health Specialist
2009.08 - 2013.08
Education
Masters of Professional Studies - Fashion Merchandising and Retail Management
LIM College
Bachelor of Arts - International Studies
Millersville University
Skills
- Advanced Problem Solving
- Banking
- Budgeting
- Client Portfolio Management
- Coaching and Training
- Financial Advising
- Performance Management
- Project Planning and Development
- Relationship Building and Management
Certification
- Securities Industry Essentials: February 2023
- Series 7: June 2023
- Series 66: August 2023
- Notary: Expires 2026
Affiliations
- Alpha Sigma Tau, Chapter Advisor, 2018, CURRENT
- Alpha Sigma Tau, Recruitment Advisor, 2017, 2018
- Alpha Sigma Tau, Chapter President, 2015, 2016
- Alpha Sigma Tau, Vice President of Recruitment, 2014, 2015
- Alpha Sigma Tau, Director of Alumnae Engagement, 2014, 2015
Timeline
Registered Client Services Associate
Morgan Stanley Wealth Management
2023.01 - 2024.11
Branch Operations Manager
Santander Bank, N.A.
2022.08 - 2023.01
Relationship Banker
Santander Bank, N.A
2020.11 - 2022.08
Assistant Store Manager of Brand Operations
Victoria's Secret
2019.04 - 2020.08
PINK Manager
Victoria's Secret
2018.05 - 2019.04
Selling Supervisor
Victoria's Secret
2017.08 - 2018.05
Operations and Staffing Supervisor
Victoria's Secret
2016.07 - 2017.08
TAP Beauty Sales Lead and TAP Cash Wrap Lead
Victoria's Secret
2014.11 - 2016.04
Sales and Support Generalist
Victoria's Secret
2014.08 - 2016.07
Assistant Store Manager
Cherry Hill Photography
2013.10 - 2014.05
Receptionist
Women's Health Specialist
2009.08 - 2013.08
Bachelor of Arts - International Studies
Millersville University
Masters of Professional Studies - Fashion Merchandising and Retail Management
LIM College