Alexis Lugo
Modesto,CA
Summary
Proven problem-solver and adept in time management, I enhanced client trust and streamlined operations at Modesto Door and Window. By prioritizing customer service and administrative efficiency, I significantly improved office workflow and guest satisfaction. My experience spans from front desk coordination to ensuring safety and inventory accuracy, showcasing a versatile skill set.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Modesto Door and Window
03.2018 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled appointments accurately, reducing conflicts or double bookings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Completed filing for vendors and customers to keep records updated for easy retrieval.
- Confirmed appointments, communicated with clients, and updated client records.
Security Officer
CIS Security
06.2017 - 01.2018
- Completed full building and grounds patrols to spot and investigate concerns.
- Wrote detailed reports of all security breaches and investigations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Warehouse Material Handler
Allstarz Staffing
02.2015 - 08.2015
- Observed safety procedures and practices to prevent injury.
- Supported quality control efforts by inspecting incoming shipments for damage or inconsistencies with purchase orders.
- Maintained a clean and safe work environment by following safety protocols and conducting regular inspections.
- Maintained optimal stock levels by promptly restocking shelves upon receipt of new inventory deliveries.
- Responsible for loading and unloading material in efficiently matter.
Education
High School Diploma -
Foss High School
Tacoma, WA06.2014
Skills
- Customer Service
- Time Management
- Listening Skills
- Administrative Skills
- Telephone Etiquette
- Problem-solving skills
Timeline
Front Desk Receptionist
Modesto Door and Window
03.2018 - Current
Security Officer
CIS Security
06.2017 - 01.2018
Warehouse Material Handler
Allstarz Staffing
02.2015 - 08.2015
High School Diploma -
Foss High School
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