Alexis Mabone
Monee,IL
Summary
Forward-thinking professional bringing more than 2 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large specialty practices. Knowledgeable Practice Manager offering more than 2 years of experience working for several well-known providers. Well-versed in referral management and handling electronic health records. Established supervisor of renowned medical programs serving 1,000 patients yearly.
Overview
3
3
years of professional experience
Work History
Practice Manager
Baptist Memorial Hospital Memphis
01.2023 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Oversaw accounting, budgeting, and financial reporting.
- Consulted with healthcare professionals on business decisions.
- Developed policies and procedures for effective practice management.
- Created and implemented organizational policies and procedures.
- Trained interns and newly hired team members on office procedures and computer system.
- Developed close working relationships with front office and back office staff.
- Supervised team of 25 office personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated closely with patients, ensuring medical information was kept private.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Successfully negotiated client contract renewals to create increased revenue.
Athletic Coordinator
NIKE
08.2020 - Current
- Assigned schedules and specific tasks to workers for optimal coverage.
- Trained workers in service policies, safety requirements and specifics of activities.
- Monitored workers for performance, professionalism and service quality.
- Empowered workers to independently handle common issues and maintain strict safety standards.
- Helped staff customize plans for specific groups based on age or ability level.
- Coordinated supply orders, storage and distribution for program.
- Facilitated hiring, training and evaluation of staff.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Science - Health Administration
Concorde Career College
Memphis, TN10.2024
Skills
- Cardiothoracic Surgery
- Supply Ordering
- New Hire Training
- Payroll Administration
- Managing Practice Operations
- Managing Files and Records
- Policy and Procedure Development
- Budget Oversight
- Referral Management
- Managing Medical Practices
- Workflow Planning
- Policy Development
- Electronic Health Records
- Resource Management
Timeline
Practice Manager
Baptist Memorial Hospital Memphis
01.2023 - Current
Athletic Coordinator
NIKE
08.2020 - Current
Bachelor of Science - Health Administration
Concorde Career College