Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Alexis Macapagal

San Antonio,TX

Summary

Dynamic and results-driven professional with extensive experience at Longhorn Steakhouse, specializing in new employee mentoring and training expertise. Proven ability to enhance team performance through strong leadership and effective upselling strategies, fostering customer loyalty and satisfaction. Certified Trainer skilled in POS system operations and cash handling, dedicated to maintaining high service standards.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server Trainer

Longhorn Steakhouse
06.2017 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Monitored new server performance and offered continuous support throughout training period.
  • Established and maintained quality control standards.
  • Provided coaching and mentoring to employees.

Server

Longhorn Steakhouse
06.2017 - Current
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Bartender

Rebecca Creek Distillery
07.2021 - 12.2021
  • Served high customer volumes during special events and nights.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Assisted with inventorying beverage stock and bar supplies.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Education

Business

Northeast Lakeview College
Universal City, TX

Skills

  • New employee mentoring
  • Strong leadership
  • Training expertise
  • Point of sale (POS) system operations
  • Restaurant operations
  • Waiting tables
  • Upselling strategies
  • Cash handling
  • Certified Trainer
  • Order management

Accomplishments

  • Supervised team of several staff members.
  • Achieved teaching through effectively helping with disabled children's special needs.
  • Helped train new employees for a new restaurant opening.
  • Achieved becoming a Trainer by completing working with accuracy and efficiency.

Certification

  • T.A.B.C - (2017-Present)
  • Texas Food Handler Education of Training - (2017-Present)

Languages

English
Full Professional

Timeline

Bartender

Rebecca Creek Distillery
07.2021 - 12.2021

Server Trainer

Longhorn Steakhouse
06.2017 - Current

Server

Longhorn Steakhouse
06.2017 - Current

Business

Northeast Lakeview College

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