Alexis Mack
Philadelphia,PA
Summary
A skilled professional with over 5 years of experience in customer service and healthcare. Familiar with medical terminology, the proper handling of health information, and HIPAA. Excellent communication skills with the ability to build relationships effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Family Caregiver
Freedom Care
09.2022 - 12.2023
- Improved patient care by developing personalized care plans and maintaining detailed records of daily activities.
- Ensured safety and comfort for patients through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.
- Provided emotional support to families by offering compassionate guidance on caregiving techniques and coping strategies.
- Enhanced quality of life for patients with dementia by implementing cognitive stimulation activities tailored to individual needs.
Legal Administrative Specialist
US Department of Veterans Affairs
08.2021 - 08.2022
- Prepared technical correspondence to veterans and their dependents.
- Provided benefit information, representation rights and response to miscellaneous inquiries.
- Explained pertinent legal provisions, regulations, and related administrative practices and their application to specific cases.
Customer Service Representative
Corporate Brokers
02.2020 - 07.2020
- Handled benefit eligibility and claim inquiries via telephone, email, and written correspondence.
- Answered questions and resolved issues based on information received from providers and plan sponsors.
- Complied with HIPAA and corporate policies and procedures.
- + Type or edit your work history here
Billing Coordinator
Kelly Services
04.2018 - 12.2019
- Gathered and submitted order information from customers and providers.
- Communicated with insurance companies for accurate billing and bookkeeping efficiency.
- Collaborated with colleagues to accomplish project goals and advance communication skills.
- Verified order accuracy and streamlined workflow for faster order processing.
Licensed Health Insurance Agent
OPTUM/UHG
03.2016 - 07.2017
- Reviewed and processed health insurance claims for Medicare recipients.
- Enhanced customer retention through effective relationship-building and follow-up strategies.
- Conducted comprehensive policy reviews for existing clients, identifying opportunities for adjustments or additional coverage.
Education
High School Diploma -
Bishop McDevitt High School
Wyncote, PA06.2012
Skills
- Expert Customer service
- Data Entry
- Order Processing
- Quality assurance
- Insurance Verification
- Cpt coding
- Medical Terminology
- HIPAA
- Policy compliance
- Microsoft office suite
- Records Management
- Compassionate Caregiving
- Patient Companionship
- Client Documentation
- Policy compliance
- Microsoft office suite
Certification
- Health Insurance License - 2016-Present
Timeline
Family Caregiver
Freedom Care
09.2022 - 12.2023
Legal Administrative Specialist
US Department of Veterans Affairs
08.2021 - 08.2022
Customer Service Representative
Corporate Brokers
02.2020 - 07.2020
Billing Coordinator
Kelly Services
04.2018 - 12.2019
Licensed Health Insurance Agent
OPTUM/UHG
03.2016 - 07.2017
High School Diploma -
Bishop McDevitt High School
- Health Insurance License - 2016-Present
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