Alexis Mainville - Schaefer
Belchertown,MA
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. While also being well-versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
3
3
years of professional experience
Work History
Kitchen Cabinet Specialist
Lowes Home Improvment
10.2021 - 09.2023
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
Customer Service Associate
Lowes Home Improvment
05.2020 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma -
Ralph C Mahar Regional
Orange, MA05.2020
Skills
- Customer Service
- Sales Closing
- Client Account Management
- Staff Training
- Product Merchandising
- CAD Software Proficiency
References
Gordon Reynolds 802-296-1137
Assistant Store Manager & Mentor
Jason Urban 857-343-0400
Mentor - Kitchen Design
Sarah Phanuef 978-380-0199
Trainee - Kitchen Design
Sebastien Bassett 413-522-9857
Department Supervisor & Mentor
Timeline
Kitchen Cabinet Specialist
Lowes Home Improvment
10.2021 - 09.2023
Customer Service Associate
Lowes Home Improvment
05.2020 - 10.2021
High School Diploma -
Ralph C Mahar Regional