Hi, I’m
Alexis Majoris
Server
Hartselle,AL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Also
Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
6
years of professional experience
Work History
Cracker Barrell Old Country Store
Server Trainer
06.2020 - Current
Job overview
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
- Trained and mentored 16 new personnel hired to fulfill various role
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
- Observed servers to provide feedback and coaching in areas requiring improvement.
AT&T
Customer Service Representative
03.2017 - 01.2019
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed 50-100 calls per day
Education
Weir High SchoolWeirton, WV
High School Diploma
05.2005
University Overview
- Honor Roll - 2002-2005
- 3.5 GPA
Skills
- Client Retention
- Facilitate Group Discussions
- Hospitality Management
- Cash Handling
- Service Prioritization
- Order Accuracy
- Develop Training Programs
- Service Standards
- Server Certifications
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Server Trainer
Cracker Barrell Old Country Store
06.2020 - Current
Customer Service Representative
AT&T
03.2017 - 01.2019
Weir High School
High School Diploma