Hi, I’m
ALEXIS MARGULIES
Miami,Florida
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
years of professional experience
Work History
Channel 7
Journalism Intern
Job overview
- Conducted research for meteorologist Amy Freeze
- Created weekly reports.
- Participated in weekly editorial meetings, pitching relevant story ideas that were subsequently approved for publication.
- Generated story ideas relevant to the local community by attending city council meetings and conducting interviews with residents.
- Collaborated with fellow interns on group projects, fostering teamwork and enhancing overall productivity.
- Covered breaking news events under tight deadlines, honing time-management skills and adaptability to high-pressure situations.
- Enhanced article quality by researching and verifying facts, resulting in more accurate and trustworthy news stories.
- Improved writing skills through consistent feedback from editors, leading to higher-quality content.
The Nautilus Sonesta
VIP Manager
04.2023 - Current
Job overview
- Strategically plan and coordinate pre-arrival arrangements for VIP guests, catering to individual preferences
- Oversaw budgeting processes related to VIP management operations, ensuring that all expenses were adequately allocated without sacrificing quality or service standards.
- Maintained up-to-date knowledge of industry trends, enabling proactive adjustments to the company''s approach toward VIP services.
- Oversee Front Desk department with 10 employees as needed.
- Organized transportation logistics for high-profile guests, guaranteeing punctuality and comfort throughout their stay.
- Monitored revenue growth by analyzing sales reports and identifying areas of improvement within the department.
- Coordinated closely with marketing teams to develop targeted promotions aimed at attracting high-value clients.
- Identified opportunities for upselling premium products or services during interactions with guests, resulting in increased revenue for the establishment.
- Expertly curate Miami guest excursion bookings, offering tailored recommendations
- Work in fast-paced, multi-tasked environments while achieving absolute guest satisfaction
Loews Hotels
Front Desk Agent
09.2022 - 03.2023
Job overview
- Greet and assist guests upon their arrival, setting the tone for their stay
- Fulfill all front desk duties while also providing guests with personalized recommendations.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Mentored new hires on best practices at front desk ensuring they were properly trained and equipped to excel in their roles.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Walt Disney World
Hospitality Resort Concierge
11.2021 - 08.2022
Job overview
- Crafted enchanting itineraries to create magical moments for multi-generational guests
- Acted as the point of contact for resort-related inquiries, delivering personalized recommendations
- Coordinated restaurant reservations, park tickets, and transportation.
- Streamlined the check-in process for VIP guests, ensuring a seamless arrival experience.
- Collaborated with various resort departments to enhance overall guest experience and satisfaction.
- Increased revenue through upselling room upgrades and additional resort services when appropriate.
- Fostered open communication channels among staff across different departments facilitating coordination efforts to meet guest needs.
- Developed strong relationships with local businesses and vendors, enabling access to exclusive deals for resort guests.
- Attended industry conferences and networking events to stay current on hospitality trends while expanding professional networks.
- Implemented effective communication strategies between concierge team members, improving service quality and consistency.
- Trained new team members on company policies, procedures, and best practices within the role of Resort Concierge.
Four Seasons Orlando
Barista and Server at Lickety Split
06.2021 - 10.2021
Job overview
- Prepared exquisite food and beverages following company recipes to cater to luxury clientele
- Collaborated with team members to deliver efficient service.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Promoted additional items with beverages, increasing store sales.
Core Fitness
Member Services Associate
03.2014 - 06.2020
Job overview
- Communicated membership information and coordinated schedules for clients
- Assisted members in the implementation of tailored exercise plans
- Spearheaded social media management and successful marketing campaigns.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Developed strong rapport with clientele, leading to increased loyalty and trust in the organization''s services.
- Contributed to membership growth by effectively marketing benefits and services to prospective clients.
- Assisted in the development of promotional materials highlighting the value of membership benefits for potential clients.
- Supported cross-departmental initiatives aimed at streamlining processes related to membership maintenance or renewal.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
631 Marketing
Intern and Marketing Assistant
09.2017 - 06.2019
Job overview
- Sold 5,000 tickets to a major Bitcoin event
- Managed the company’s LinkedIn account and assisted with social media campaigns.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items.
- Managed social media accounts to boost company visibility, generating increased interest from prospective clients and customers.
- Assisted in driving revenue growth by managing pay-per-click advertising campaigns on Google Ads and social media platforms.
- Supported the development of profitable partnerships by conducting market research and identifying potential collaboration opportunities.
Tory Burch
Digital Design Intern
06.2018 - 10.2018
Job overview
- Organized and maintained an extensive collection of Tory Burch product photographs
- Analyzed and selected photos for the company website.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Maintained database systems to track and analyze operational data.
Education
University of Central Florida, Rosen College of Hospitality ManagementOrlando, FL
Bachelors of Science in Hospitality Management
01.2022
University Overview
Honors: summa cum laude, President’s List, Dean’s List
Skills
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Goal-oriented mindset
- Objection handling
- Email outreach
- Relationship Development
- Marketing support
- Social selling
- Opening and closing procedures
- Point of sale operation
- Lead Qualification
Community Service
Volunteered during college: Peer Outreach mentor program, Christian Service Center, Coalition for the Homeless
Languages
Spanish
Limited Working
Timeline
VIP Manager
The Nautilus Sonesta
04.2023 - Current
Front Desk Agent
Loews Hotels
09.2022 - 03.2023
Hospitality Resort Concierge
Walt Disney World
11.2021 - 08.2022
Barista and Server at Lickety Split
Four Seasons Orlando
06.2021 - 10.2021
Digital Design Intern
Tory Burch
06.2018 - 10.2018
Intern and Marketing Assistant
631 Marketing
09.2017 - 06.2019
Member Services Associate
Core Fitness
03.2014 - 06.2020
Journalism Intern
Channel 7
University of Central Florida, Rosen College of Hospitality Management
Bachelors of Science in Hospitality Management
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