Alexis Marin
Richmond,CA
Summary
Dynamic and results-driven professional with a proven track record at Sonic Internet, excelling in customer service and problem-solving. Adept at troubleshooting network issues and enhancing installation processes, I thrive in collaborative environments, ensuring optimal performance and reliability. Committed to continual improvement and delivering exceptional service to clients.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
15
years of professional experience
Work History
Field Service Drop Lead
Sonic Internet
03.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Network Technician
REJ Electric
09.2014 - 03.2016
- Installed and configured network hardware, ensuring optimal performance and connectivity.
- Troubleshot network issues, resolving problems promptly to minimize downtime.
- Maintained accurate documentation of network configurations and changes for compliance.
- Collaborated with teams to design and implement network upgrades and expansions.
Cable Technician
Comcast Corporation
08.2010 - 04.2014
- Installed and maintained cable systems, ensuring optimal performance and reliability.
- Conducted troubleshooting and repairs for various cable-related issues, improving service uptime.
- Collaborated with team members to enhance installation processes, increasing efficiency across projects.
- Provided technical support to customers, addressing inquiries and resolving concerns effectively.
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Field Service Drop Lead
Sonic Internet
03.2016 - Current
Network Technician
REJ Electric
09.2014 - 03.2016
Cable Technician
Comcast Corporation
08.2010 - 04.2014