Alexis Martin
Concord,CA
Summary
Accomplished Branch Manager with a proven track record at ServiceMaster Restoration Services, excelling in employee development and operational efficiency. Spearheaded initiatives that significantly boosted branch profitability and reduced employee turnover, demonstrating strong team-building and strategic planning skills. Achieved consistent meeting and exceeding of targets through innovative sales strategies and meticulous attention to detail.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Branch Manager
ServiceMaster Restoration Services
03.2023 - Current
- Regularly assessed branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Developed and executed effective sales strategies to consistently meet and exceed branch targets.
- Conducted regular evaluations of employee performance through appraisals and feedback sessions, fostering continuous skill and knowledge development within the team
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Boosted branch profitability by implementing cost-saving initiatives and optimizing operational processes.
- Oversaw daily operations to ensure streamlined efficiency, timely task execution, and optimal resource utilization.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Fleet and Facilities Supervisor
ServiceMaster Restoration Services
08.2021 - 03.2023
- Conducted routine maintenance checks on building systems such as fire alarms, sprinklers, and security features for optimal functionality.
- Assisted in budget planning by providing detailed estimates for repair costs, equipment upgrades, and other facilities-related expenses.
- Maintained accurate records of all maintenance activities, ensuring proper documentation for future reference or audit purposes.
- Streamlined vendor management by negotiating contracts, monitoring performance, and maintaining strong relationships with service providers.
Production Supervisor
ServiceMaster Restoration Services
01.2020 - 08.2021
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Resolved issues quickly to maintain productivity goals.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Coordinated with other departments to maintain smooth and efficient product flow.
Disaster Restoration Technician
ServiceMaster Restoration Services
04.2017 - 01.2020
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using specialty cleaning equipment.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
- Enhanced customer satisfaction by providing prompt, high-quality services for water and fire.
Carpet Cleaning Technician
Heaven's Best Carpet & Upholstery Cleaning
07.2009 - 04.2017
- Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Built strong relationships with clients by providing outstanding customer service and follow-up support.
- Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.
Education
High School Diploma -
Armijo High School
Fairfield, CA06.2006
Skills
- Employee Development
- Attention to Detail
- Strong team-builder
- Training and Development
Certification
Aurum Leadership Management Training -September 2020-March 2022
Timeline
Branch Manager
ServiceMaster Restoration Services
03.2023 - Current
Fleet and Facilities Supervisor
ServiceMaster Restoration Services
08.2021 - 03.2023
Production Supervisor
ServiceMaster Restoration Services
01.2020 - 08.2021
Disaster Restoration Technician
ServiceMaster Restoration Services
04.2017 - 01.2020
Carpet Cleaning Technician
Heaven's Best Carpet & Upholstery Cleaning
07.2009 - 04.2017
High School Diploma -
Armijo High School
Aurem Leadership Management-September 2020-March 2022
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