Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Martinez

El Paso,TX

Summary

Diligent Student Worker polished in balancing schoolwork and office work. Dynamic and self-directed individual possessing outstanding problem-solving and planning abilities. Committed to gaining real-world experience and working collaboratively with team.

Overview

2
2
years of professional experience

Work History

Recovery Coach Inter

Aliviane
El Paso, TX
02.2024 - Current
  • Conducted intake assessments and interviews with clients to determine their needs.
  • Provided individual, family, and group counseling sessions to clients.
  • Developed treatment plans in collaboration with other professionals on the team.
  • Maintained accurate records of client progress notes and treatment plans.
  • Collaborated with other staff members to ensure proper communication between all parties involved in a client's care plan.
  • Advised individuals regarding mental health issues, such as depression, anxiety, bipolar disorder.
  • Observed licensed clinicians providing therapy services to gain insight into best practices for working with clients.
  • Encouraged positive behavior changes through motivational interviewing techniques.
  • Led activities designed to improve social skills and address emotional regulation difficulties.
  • Organized recreational activities that promoted healthy coping strategies among participants.

Front Desk Agent

Texas Western Hospitality
El Paso, TX
10.2023 - Current
  • Greeted and welcomed guests in a professional manner.
  • Assigned rooms to guests and provided check-in and check-out services.
  • Provided information on hotel amenities, services, and local attractions.
  • Maintained guest records in accordance with established procedures.
  • Answered inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
  • Ensured that all complaints and problems were resolved quickly by communicating with relevant departments.
  • Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
  • Maintained daily paperwork including reports, logs and records related to front desk operations.
  • Verified identity of individuals checking into the hotel by requiring valid identification documents such as driver's license or passport.
  • Monitored access control system at the front desk area by granting permission to authorized personnel only.

Lead JUNIOR COUNSELOR

Grand Canyon Education
Phoenix, AZ
03.2022 - 09.2023
  • Making phone calls to students and parents
  • Helping students with application process
  • Answer any questions from parents and students about the university
  • Set appointments
  • Use Microsoft tools
  • Set flights for campus tours
  • Send emails to counselors regarding student information
  • Answering questions regarding admissions
  • Followed established procedures to protect sensitive and confidential information from unauthorized release
  • Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
  • Input up-to-date information to strengthen data quality of internal database.

Education

Bachelor of Science - Addiction Counseling

Grand Canyon University
Phoenix, AZ
04-2024

Skills

  • Proficient in Microsoft software
  • Customer service with college students
  • Technology Friendly
  • Organized Communication skills
  • Verbal communication
  • Creative thinking
  • Training
  • Collaboration
  • Organization
  • Client Education
  • Counseling background
  • Family Education
  • Client Advocacy
  • Treatment Planning
  • Treatment Goals
  • Substance Abuse Knowledge

Timeline

Recovery Coach Inter

Aliviane
02.2024 - Current

Front Desk Agent

Texas Western Hospitality
10.2023 - Current

Lead JUNIOR COUNSELOR

Grand Canyon Education
03.2022 - 09.2023

Bachelor of Science - Addiction Counseling

Grand Canyon University

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Alexis Martinez