Alexis Martinez
Tucson,AZ
Summary
Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Warehouse Associate
Amazon Fulfillment Center
10.2023 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Followed procedures at all times for personal and team safety.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
Internet Sales Specialist
RideNow Powersports
01.2023 - 10.2023
- Worked leads & increased customer satisfaction with timely response to inquiries and providing accurate product information.
- Managed multiple online sales channels for optimal revenue generation and market reach.
- Developed a comprehensive understanding of the product portfolio to better serve customers' needs.
- Provided exceptional customer service through prompt communication via phone & email, resolving issues efficiently.
- Engaged in getting a commitment from our customers such as collecting deposits to hold vehicles & making appointment for customers to come in store.
- Boosted online sales by developing and implementing effective internet marketing strategies.
- Researched and developed new products to meet customer demands.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Negotiated with suppliers to secure best prices for products.
Warehouse Associate
Amazon Fulfillment Center
07.2022 - 01.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Housekeeping/ Inspecting
Vacasa Vacation Rentals
11.2021 - 07.2022
- Contributed to the reduction of lost items by implementing a meticulous system for tracking and returning left-behind belongings to guests.
- Streamlined housekeeping processes for increased efficiency, resulting in faster room turnover times.
- Increased guest satisfaction by promptly addressing and resolving housekeeping concerns.
- Enhanced room cleanliness by implementing efficient housekeeping inspection procedures and checklists.
Front End Cashier
Panda Express
11.2020 - 05.2021
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
Sales Associate
Express Clothing @ Tucson Mall
06.2020 - 10.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Cashier
Ross Dress For Less
10.2019 - 03.2020
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
Server
Peter Piper Pizza Inc
02.2019 - 09.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Ability to interact with customers: receive orders, process payment respond appropriately to customer issues.
- Preparation of products as ordered by customers.
- Ability to operate cash register or point of sale terminal, as needed.
Education
High School Diploma -
Flowing Wells High School
Tucson, AZ05.2019
Skills
- Problem-Solving
- Clear Communication
- Punctual and Dependable
- Microsoft Excel
- Microsoft Outlook
- Customer Service
- Effective negotiation
- Web Analytics
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Associate
Amazon Fulfillment Center
10.2023 - Current
Internet Sales Specialist
RideNow Powersports
01.2023 - 10.2023
Warehouse Associate
Amazon Fulfillment Center
07.2022 - 01.2023
Housekeeping/ Inspecting
Vacasa Vacation Rentals
11.2021 - 07.2022
Front End Cashier
Panda Express
11.2020 - 05.2021
Sales Associate
Express Clothing @ Tucson Mall
06.2020 - 10.2020
Customer Service Cashier
Ross Dress For Less
10.2019 - 03.2020
Server
Peter Piper Pizza Inc
02.2019 - 09.2019
High School Diploma -
Flowing Wells High School