Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alexis Martinez

Fort Worth,Texas

Overview

7
7
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Lake Worth Minor Emergency Clinic
01.2025 - Current
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Compiled and coded patient information or data in appropriate computer system.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Entered insurance, demographics and health history into patient database.

Global Specialist Representative

Charles Schwab
02.2024 - 01.2025
  • Ensure that clients have a quality customer service experience by using great listening skills and empathy in order to relate to the client.
  • Strive to find solutions to meet all client needs by using all available resources.
  • Knowledge and the ability to navigate multiple screens at once in order to research, analyze, and process information.
  • Strong commitment to ethics and being a valuable, detail-oriented team player in order to achieve personal and team goals.
  • Work with the goal of preventing quality audit errors and ensuring compliance with company guidelines.
  • Able to maintain up-to-date training to meet compliance and policy changes.
  • Work well in a fast-paced environment while still offering great customer service.

Patient Assistant and Medical Interpreter

Open Arms Clinic
10.2022 - 01.2024
  • Managed efficient intake of patient registration.
  • Interpreted and translated for patients and physicians.
  • Collaborated with the team to manage daily clinic operations.
  • Contributed to the accurate completion of vital sign measurements.
  • Assisted callers with various questions efficiently.

Texas Live
05.2022 - 09.2023
  • Delivered outstanding customer experience by effectively handling various responsibilities.
  • Partnered with colleagues to achieve favorable service outcomes for special occasions.
  • Utilized active listening and effective communication to guarantee proper completion of all orders.
  • Assisted in providing comprehensive menu knowledge to guests for optimum satisfaction.
  • Adaptable to provide support in various departments.

Server/Hostess Trainer

Bubbas 33
08.2018 - 01.2023
  • Ensured high-quality customer interactions amid fast-paced conditions.
  • Facilitated seat allocation promptly, optimizing guest experience and enhancing operational efficiency.
  • Managed takeout orders efficiently, verifying all components were present.

Education

University of Texas At Arlington
05.2022

Skills

  • Proficient in Microsoft Word
  • Effective Customer Engagement
  • Effective Time Management
  • Team collaboration
  • Patient registration
  • Schedule organization

Certification

CPR Certified - May 2024

Languages

Spanish
Native/ Bilingual

Timeline

Medical Receptionist

Lake Worth Minor Emergency Clinic
01.2025 - Current

Global Specialist Representative

Charles Schwab
02.2024 - 01.2025

Patient Assistant and Medical Interpreter

Open Arms Clinic
10.2022 - 01.2024

Texas Live
05.2022 - 09.2023

Server/Hostess Trainer

Bubbas 33
08.2018 - 01.2023

University of Texas At Arlington
Alexis Martinez