Alexis Martinez
Fort Worth,Texas
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Lake Worth Minor Emergency Clinic
01.2025 - Current
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Compiled and coded patient information or data in appropriate computer system.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Entered insurance, demographics and health history into patient database.
Global Specialist Representative
Charles Schwab
02.2024 - 01.2025
- Ensure that clients have a quality customer service experience by using great listening skills and empathy in order to relate to the client.
- Strive to find solutions to meet all client needs by using all available resources.
- Knowledge and the ability to navigate multiple screens at once in order to research, analyze, and process information.
- Strong commitment to ethics and being a valuable, detail-oriented team player in order to achieve personal and team goals.
- Work with the goal of preventing quality audit errors and ensuring compliance with company guidelines.
- Able to maintain up-to-date training to meet compliance and policy changes.
- Work well in a fast-paced environment while still offering great customer service.
Patient Assistant and Medical Interpreter
Open Arms Clinic
10.2022 - 01.2024
- Managed efficient intake of patient registration.
- Interpreted and translated for patients and physicians.
- Collaborated with the team to manage daily clinic operations.
- Contributed to the accurate completion of vital sign measurements.
- Assisted callers with various questions efficiently.
Texas Live
05.2022 - 09.2023
- Delivered outstanding customer experience by effectively handling various responsibilities.
- Partnered with colleagues to achieve favorable service outcomes for special occasions.
- Utilized active listening and effective communication to guarantee proper completion of all orders.
- Assisted in providing comprehensive menu knowledge to guests for optimum satisfaction.
- Adaptable to provide support in various departments.
Server/Hostess Trainer
Bubbas 33
08.2018 - 01.2023
- Ensured high-quality customer interactions amid fast-paced conditions.
- Facilitated seat allocation promptly, optimizing guest experience and enhancing operational efficiency.
- Managed takeout orders efficiently, verifying all components were present.
Education
University of Texas At Arlington
05.2022
Skills
- Proficient in Microsoft Word
- Effective Customer Engagement
- Effective Time Management
- Team collaboration
- Patient registration
- Schedule organization
Certification
CPR Certified - May 2024
Languages
Spanish
Native/ Bilingual
Timeline
Medical Receptionist
Lake Worth Minor Emergency Clinic
01.2025 - Current
Global Specialist Representative
Charles Schwab
02.2024 - 01.2025
Patient Assistant and Medical Interpreter
Open Arms Clinic
10.2022 - 01.2024
Texas Live
05.2022 - 09.2023
Server/Hostess Trainer
Bubbas 33
08.2018 - 01.2023
University of Texas At Arlington
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