Alexis Martinez
Midland,Tx
Summary
Agile and adaptable staff leader with a strong work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Associate Planner
City Of Midland
Midland, TX
02.2023 - Current
- Actively participated in conferences and events, staying informed on emerging trends and making valuable connections within the department.
- Work to identify problems and prioritized solving root cause of issues.
- Responded to incoming correspondence and assisted individuals in completing various applications.
- Coordinated with other departments to gather necessary information for comprehensive plan development, fostering cross-functional collaboration within the company.
- Monitored project schedules closely, adjusting timelines as needed to ensure timely completion of all tasks.
- Participated in regular meetings with department heads to discuss ongoing projects, assess priorities, and allocate resources accordingly.
- Increased efficiency in planning processes by streamlining communication and organization.
Associate Manager
Cracker Barrell Old Country Store
10.2012 - Current
- Oversaw training and onboarding process for all newly hired employees.
- Mentored and supported employees to create strong workplace culture.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Remedied issues and conflicts among workers by employing the open door policy.
- Wrapped, dated and stored food in refrigerators under standardized temperature for future uses.
- Disposed waste and replenished fresh supplies by checking expiry dates and rotating stock.
- Received, inspected and verified food and kitchen inventory delivery before storage.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Effectively supervised staff personnel by implementing company policies, protocols, work rules and disciplinary action.
Assistant Manager
Whataburger Restaurant
09.2020 - 01.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
Diploma -
Canutillo High School
Canutillo, TX06.2010
Skills
- Staff Management
- Sales Strategies
- Greet Guests
- Control of Expenses
- Customer Service
- Public speaking
Languages
Spanish
Native or Bilingual
Timeline
Associate Planner
City Of Midland
02.2023 - Current
Assistant Manager
Whataburger Restaurant
09.2020 - 01.2022
Associate Manager
Cracker Barrell Old Country Store
10.2012 - Current
Diploma -
Canutillo High School