Alexis Martinez
Howard Beach,NY
Summary
Dynamic Court Monitor at Launch Trampoline Park, recognized for enhancing customer satisfaction through exceptional communication and problem-solving skills. Demonstrated reliability and attention to detail while training new team members and fostering a collaborative environment. Committed to safety and emergency response, ensuring a positive experience for all patrons. Also, I am proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
Work History
Court Monitor
Launch Trampoline Park
06.2023 - Current
- Monitored and assessed an injury with focus on safety.
- Fielded public issues and complaints.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Fostered positive work environment, leading by example and offering support to team members as needed.
Education
Associate of Arts - Criminology
LaGuardia Community College
Long Island City, NY06-2026
High School Diploma -
Robert H. Goddard High School
Queens, NY06-2024
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Activity oversight
- Attention to detail
- Decision-making
- Composure and emotional control
- Time management
- Collaboration and teamwork
- Emergency response
- Customer and Service-oriented
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Court Monitor
Launch Trampoline Park
06.2023 - Current
Associate of Arts - Criminology
LaGuardia Community College
High School Diploma -
Robert H. Goddard High School
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