Alexis Mason
Addison,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Warehouse Coordinator
Salad And Go
Dallas, TX
03.2023 - 11.2024
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Prepared summaries of daily work completed for review by supervisors.
- Organized files according to established procedures for easy retrieval later on.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Housekeeper
Beau Rivage
Biloxi, MS
02.2017 - 02.2018
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Organized closets with hangers for guests' clothing items.
- Responded to requests from guests regarding housekeeping needs.
Customer Service Representative
Alorica
Biloxi, MS
05.2015 - 07.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier
Burger King
Pascagoula, MS
03.2015 - 10.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Moss Point High School
Moss Point05-2016
Skills
- Shipping and receiving
- Barcode scanning
- Stock control
- Receiving functions
- Workplace Safety
- Record-keeping
- Problem-solving abilities
- Health and safety
- Problem Resolution
- Workforce training
- Team building
- Time management abilities
- Cost Control
- Materials Handling
- Warehouse Operations
- Employee Motivation
- Reliability
- Multitasking
- Order picking and processing
- Multitasking Abilities
- Prioritization
- Team Leadership
Timeline
Warehouse Coordinator
Salad And Go
03.2023 - 11.2024
Housekeeper
Beau Rivage
02.2017 - 02.2018
Customer Service Representative
Alorica
05.2015 - 07.2017
Cashier
Burger King
03.2015 - 10.2016
High School Diploma -
Moss Point High School