Alexis Mateo
Winchester
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
21
21
years of professional experience
Work History
Sales Consultant
Macy’s Furniture Temecula
05.2021 - 05.2023
- Recognized as the top sales consultant.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Created detailed sales presentations to communicate product features and market data.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Sales Consultant
Ashley Home Furniture
Murrieta , CA
06.2017 - 05.2021
- Achieved and exceeded sales goals on a monthly basis
- Negotiated and closed high-value deals with key clients, leading to increased revenue
- Coached, developed and mentored new team members.
- Consistently ranked as the top salesperson within the organization, achieving the highest sales volume and revenue among a team of 30 members
- Developed and maintained a robust pipeline of qualified leads, resulting in a conversion rate
- CRM Software Proficiency, Exceptional interpersonal and communication skills.
Design Consultant
Thomasville Home Furniture
02.2011 - 03.2012
- Met with over 20 customers per week to discuss design vision and individual needs.
- Consistently stayed under client's budget for projects.
- Prepared strategies and proposed concepts for client approval.
- Prepared original and relevant options for clients suitable to individual requirements.
- Collaborated with clients to address brand imaging and marketing style.
Leasing Consultant
Woodland Village 55 + Community,
08.2005 - 02.2008
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected rent and tracked resident payments and information in computer system.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Registered clients on database to enable tracking history and maintain updated records.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Leasing Consultant
Equity Residential
Las Vegas, Nevada
05.2002 - 11.2004
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Collected rent and tracked resident payments and information in computer system.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to requests and scheduled appointments for property showings.
- Distributed and followed up on tenant renewal notices.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Coordinated appointments to show marketed properties.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Registered clients on database to enable tracking history and maintain updated records.
Education
Bachelor’s degree - Fine Arts, Interior Design
Design Institute
08.2010
Skills
- Exceptional interpersonal and communication skills
- Strategic thinking and extensive experience in driving revenue and growth
- Customer relationship and management
- Sales planning and forecasting, problem solver
- Cash handling, POS system, and credit processing skills
- Sales Proposal Creation
- Persuasive Communication
- Appointment Booking
- Active Learning
- Quotes Coordination
- Effective Listening and Communication
- Consultative Selling Techniques
- Sales and Marketing
Timeline
Sales Consultant
Macy’s Furniture Temecula
05.2021 - 05.2023
Sales Consultant
Ashley Home Furniture
06.2017 - 05.2021
Design Consultant
Thomasville Home Furniture
02.2011 - 03.2012
Leasing Consultant
Woodland Village 55 + Community,
08.2005 - 02.2008
Leasing Consultant
Equity Residential
05.2002 - 11.2004
Bachelor’s degree - Fine Arts, Interior Design
Design Institute