Alexis Matthews
Austin,TX
Summary
Motivated Digital Team lead with proven expertise in team leadership, project management, and data analysis. Skilled in optimizing team productivity and enhancing customer satisfaction through effective training and collaboration.
Overview
6
6
years of professional experience
Work History
Digital Teamlead
Walmart
Austin, Texas
2025.05 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Monitored team progress and enforced deadlines, ensuring timely completion of projects.
- Delegated daily tasks based on team members' strengths, improving overall productivity.
- Trained new staff on processes and procedures, enhancing their integration into the team.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Analyzed sales data to identify trends and inform restocking strategies.
- Enforced company policies and safety standards within the store environment.
Digital Teamlead
Walmart
Breckenridge, Texas
2024.04 - 2025.05
- Led daily team meetings to improve communication and streamline workflow.
- Implemented training programs to enhance team skills and product knowledge.
- Mentored new associates on operational procedures and customer service standards to ensure consistent service delivery.
- Resolved customer inquiries and complaints to enhance overall shopping experience.
- Analyzed sales data to identify trends and inform restocking strategies.
Fashion Associate
Walmart
Breckenridge, Texas
2022.01 - 2024.04
- Worked with team members to enhance customer experience through effective communication and support.
- Processed transactions efficiently at the cash register while ensuring customer satisfaction.
- Oversaw fitting room operations, ensuring cleanliness and comfort for customers.
- Organized clothing racks and displays to promote new items.
- Managed inventory levels through regular stock checks, ensuring accuracy and availability of products.
Sandwich Artist
SUBWAY®Restaurants
Breckenridge, Texas
2020.03 - 2021.11
- Operated point-of-sale system to process customer orders efficiently.
- Assisted customers with menu selections and ingredient choices.
- Monitored and restocked inventory levels throughout shifts to meet customer demand.
- Ensured cleanliness and organization of workstations and dining areas for optimal customer experience.
- Collaborated with co-workers to address customer needs and concerns promptly.
- Completed opening, closing, and shift change tasks by following company guidelines.
Education
Associate of Arts - Business Management
Cisco College
Cisco, TX2024-05
Skills
- Project management
- Digital marketing
- Data analysis
- Team leadership
- Training development
- Team collaboration
- Customer service
Languages
English
Professional
Spanish
Limited
Accomplishments
- Associate of the Month (March 2026)
- Nominated and Attended Next Level Leadership at Home office (March 2026)
- Awarded Power of Three in Walmart Market 82
Timeline
Digital Teamlead
Walmart
2025.05 - Current
Digital Teamlead
Walmart
2024.04 - 2025.05
Fashion Associate
Walmart
2022.01 - 2024.04
Sandwich Artist
SUBWAY®Restaurants
2020.03 - 2021.11
Associate of Arts - Business Management
Cisco College