Alexis Mcbroom
Pasadena,TX
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Willing to grow and learn with your company.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Raising Cane's Restaurants
03.2019 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Waitress
Hooters
06.2020 - 05.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Crew Member
Wataburger
07.2018 - 06.2020
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Team Lead
Sonic
01.2017 - 07.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
No Degree - Business
San Jacinto College District
Pasadena, TX01.2025
High School Diploma -
Pasadena Memorial High School
Pasadena, TX05.2020
Skills
- Food Service Background
- Menu Planning
- Hiring and Training
- Kitchen Equipment Operation
- Active Listening
- Sales Expertise
- Communication
Timeline
Waitress
Hooters
06.2020 - 05.2021
Restaurant Manager
Raising Cane's Restaurants
03.2019 - Current
Crew Member
Wataburger
07.2018 - 06.2020
Team Lead
Sonic
01.2017 - 07.2018
No Degree - Business
San Jacinto College District
High School Diploma -
Pasadena Memorial High School