Alexis McCammon
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ModivCare
06.2023 - Current
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Led on- and off-site customer support teams across multiple time zones.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Administrative Assistant/Receptionist
Tov Inc
10.2021 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Tracked and submitted employee timesheets to prepare for payroll processing.
911 Emergency Dispatcher
Monmouth County Sheriffs Office
12.2019 - 08.2021
- Uses a computer, standard peripherals, CAD system, EMD/EFD system, and specialty software; utilizes
- EMS, fire department, and helicopter radio systems; and utilizes pager deck, alarm deck, and standard office equipment
- Takes control of the conservation; determines the nature of the call; prioritizes emergency and non-emergency circumstances and needs; directs information to appropriate police, fire, and rescue personnel
- Provide critical emergency instructions to callers before police or fire units arrive
- As needed, notify other agencies (hospitals, air rescue, etc.) about the status of emergency transportation
- Maintaining security and secrecy while juggling several priorities of files and ongoing problems in a fast-paced setting, all while under pressure
- Operate a multi-line telephone console system, as well as an alerting system and a TDD system for the deaf and hard of hearing
- Maintaining security and secrecy while juggling several priorities of files and ongoing problems in a fast-paced setting, all while under pressure
- Handled high-pressure and emergency situations rapidly, assessing what measures were required and reacting accordingly
- Respecting each caller and coworker and giving necessary assistance and information as requested.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Multi-Channel Sales Associate
Best Buy
09.2015 - 02.2019
- Assisted with managing invoices, financial statements, and reports
- Responding to callers efficiently and accurately, explaining possible solutions and ensuring that customers feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information, and disseminating angry clients as needed
- Building lasting relationships with customers and other members of the call center team based on trust and reliability.
- Understanding and striving to meet or exceed the metrics of call centers while providing excellent consistent customer service
- Participating in professional development opportunities to expand knowledge of company and position
- Maintained efficient clerical systems
- Processed payments, including sales and refunds
- Facilitated and managed training schedule
- Maintained inventory according to company procedures
Education
High School Diploma -
Long Branch High School
06.2013
Skills
- AutoCAD
- Clerical Experience
- Microsoft Outlook
- Administrative Experience
- Databases
- Sensitive Material Handling
- Accounting Support
- Insurance Eligibility Verification
- CRM and Office Management Software
- Back Office Operations
- Data Entry Documentation
- Advanced MS Office Suite Knowledge
- Call Center Operations
- Escalation management
Certification
CPR Certification
Timeline
Customer Service Representative
ModivCare
06.2023 - Current
Administrative Assistant/Receptionist
Tov Inc
10.2021 - 06.2023
911 Emergency Dispatcher
Monmouth County Sheriffs Office
12.2019 - 08.2021
Multi-Channel Sales Associate
Best Buy
09.2015 - 02.2019
High School Diploma -
Long Branch High School