Alexis McClain
Washington
Summary
Seeking employment in a successful business environment that requires the use of excellent customer support skills.
Overview
9
9
years of professional experience
Work History
Guest service agent
Washington Hilton
07.2022 - Current
- Processing guest payment.
- Checking guests in and out.
- Assist the guest with the safety deposit.
- Handling guest requests and reservations.
- Delivering mail, emails, and messages.
- Resolve a problem or conflict.
ERS Agent
AAA Texas Headquarters
06.2018 - 11.2020
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Sales Supervisor
Spencer’s
07.2016 - 06.2018
- Open the store and restock products on the sales floor for customers.
- Interact with customers to ensure that they are finding their products of choice.
- Notify the store manager of any unusual behavior and/or thefts.
- Keep employees abreast of any new changes pertaining to store policies and procedures.
- Perform sales on the register, and maintain accurate amounts in the cash drawer.
- Receive and sort inventory, and set the sales floor according to the need for a product.
Retail/Sales
Washington Nationals
03.2016 - 10.2016
- Set up mannequin props in the store with team gear to increase the interest of fans.
- Processed sales requests and maintained money in the cash drawer.
- Assisted customers with inquiries and the ordering of team gear.
- Reported unusual behavior and/or thefts to the store manager.
- Kept the sales floor tidy, and team products neatly stocked on shelves.
Education
Diploma - undefined
Duval High School
Lanham, MD05.2014
Skills
- Typing 35 wpm
- Clerical
- Child care
- Creative design
- Journalism
- Peer mediation
- Community Outreach
- Retail and sales
Affiliations
- Queens in Transition
- Spirit of Faith Christian Center
Timeline
Guest service agent
Washington Hilton
07.2022 - Current
ERS Agent
AAA Texas Headquarters
06.2018 - 11.2020
Sales Supervisor
Spencer’s
07.2016 - 06.2018
Retail/Sales
Washington Nationals
03.2016 - 10.2016
Diploma - undefined
Duval High School
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