Alexis McClure
Jacksonville,NC
Summary
Receptionist
Friendly and motivated Receptionist with three years of experience carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting colleagues. Skilled at supporting clients with simple and complex needs with professionalism and dedication to providing exceptional customer service.
Housekeeping Room Attendant
Energetic Housekeeping Room Attendant with 1+ years of hands-on experience cleaning and maintaining guest rooms. Detail-oriented individual possessing strong work ethic and excellent organizational skills. Committed to finishing tasks on time while exceeding expectations.
Overview
3
3
years of professional experience
Work History
Housekeeping Room Attendant
Hampton Inn & Suites By Hilton
05.2023 - Current
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
Insurance Receptionist
MCJ Insurance Company
03.2021 - Current
- Managed incoming calls efficiently, directing inquiries to appropriate personnel for timely responses.
- Answered phone promptly.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email and telephone.
- Developed strong relationships with clients.
- Consistently maintained courteous phone etiquette when engaging with callers seeking assistance.
- Assisted in the resolution of client issues, demonstrating empathy and professionalism at all times.
- Ensured accuracy in data entry tasks while taking notes of clients basic personal info. (DOB, contact info, address etc.)
- Demonstrated flexibility in adapting to changing priorities while maintaining a high level of productivity under pressure.
Education
High School Diploma -
Titusville High School
Titusville, PA05.2020
Skills
- Customer service expertise
- Telephone skills
- Client Relationship Building
- Strong Organization
- Appointment Scheduling
- Policy understanding
- Time Management
- Data Entry Proficiency
- Exceptional Cleaning skills
Timeline
Housekeeping Room Attendant
Hampton Inn & Suites By Hilton
05.2023 - Current
Insurance Receptionist
MCJ Insurance Company
03.2021 - Current
High School Diploma -
Titusville High School