Alexis McDaniel
Houston,TX
Summary
Customer Experience and Aviation Operations Professional experienced in leading frontline teams and ensuring safe, efficient operations in fast-paced, regulated environments. Achieved high productivity and efficiency through strong communication, problem-solving, and adaptability skills. Focused on fostering a positive team culture centered on safety and reliability while delivering exceptional customer experiences.
Overview
19
19
years of professional experience
Work History
Flight Attendant
Spirit Airlines
05.2017 - 05.2026
- Selected as Lead Flight Attendant, coordinated crew responsibilities, supported operational excellence, coached team members, and maintained safe and efficient flight operations.
- Delivered elevated customer experiences for 220+ passengers per flight while balancing safety, service expectations, and operational requirements.
- Conducted pre-flight crew briefings, communicated operational priorities, and coordinated with pilots, gate agents, and airport personnel to ensure reliable daily operations.
- Mentored and coached frontline team members by reinforcing safety standards, customer service expectations, company procedures, and positive workplace behaviors.
- Resolved escalated customer concerns through active listening and sound judgment, maintaining customer trust and satisfaction.
- Managed in-flight emergencies and irregular operations with composure, ensuring adherence to FAA regulations and company safety procedures.
- Earned multiple “Rock Star” recognitions for exceptional service, teamwork, professionalism, and commitment to customer experience.
Initial Loss Reporter
State Farm
05.2016 - 02.2017
- Processed automobile and property insurance claims while providing compassionate, solution-focused support to customers during stressful situations.
- Guided customers through claim procedures, explaining coverage details, providing claim status updates, and outlining required documentation and next steps to ensure clarity and understanding.
- Applied critical thinking and problem-solving skills to assess customer needs and provide timely resolutions.
- Managed multiple customer interactions, ensuring accuracy and professionalism while delivering high-quality service in a performance-driven environment.
- Collaborated with internal departments to facilitate efficient claim resolution, contributing to positive customer outcomes.
Event Coordinator
Andretti Indoor Karting and Games
04.2015 - 05.2016
- Led event execution by collaborating with multiple departments to ensure service standards and customer expectations were met.
- Coordinated corporate and private events by managing schedules, timelines, vendors, and operational details to deliver exceptional guest experiences.
- Adapted to unexpected challenges and changing operational conditions, ensuring guest satisfaction was upheld.
- Analyzed customer feedback to identify specific areas for enhancing service delivery and guest experience.
- Trained and mentored team members on operational procedures and customer service expectations, improving event execution consistency.
Sales Associate
DSW
03.2011 - 07.2016
- Delivered personalized customer service by identifying customer needs, recommending solutions, and creating positive shopping experiences.
- Educated customers on products, promotions, and benefits, enhancing purchasing decisions and boosting customer satisfaction.
- Collaborated with leadership and team members to achieve operational goals and maintain a positive customer-focused environment.
- Supported daily store operations through inventory management and merchandising, ensuring organized sales environments.
- Collaborated with leadership and team members to achieve operational goals, fostering a positive customer-focused environment.
Event Assistant
Visionary Marketing Group
Baltimore, Maryland
03.2007 - 12.2009
- Coordinated event logistics for Visionary Marketing Group marketing activations and client functions.
- Managed attendee registration and check-in for branded Visionary Marketing Group events.
- Managed on-site activities for corporate and public events, assisted production teams, and ensured positive experiences for attendees.
- Acted as a point of contact for guests and event partners while maintaining professional presentation and coordinating event details.
- Communicated venue needs, timelines, and updates with vendors and internal teams.
Education
Bachelor of Science - Communications
Morgan State University
Baltimore, MDSkills
- Flight safety protocols
- Emergency response
- Emergency management
- Customer service
- In-flight announcements
- Claims Processing Systems
- Microsoft Office
- Attention to detail
- Time management
- Team collaboration
- Strong work ethic
Timeline
Flight Attendant
Spirit Airlines
05.2017 - 05.2026
Initial Loss Reporter
State Farm
05.2016 - 02.2017
Event Coordinator
Andretti Indoor Karting and Games
04.2015 - 05.2016
Sales Associate
DSW
03.2011 - 07.2016
Event Assistant
Visionary Marketing Group
03.2007 - 12.2009
Bachelor of Science - Communications
Morgan State University