Energetic hospitality professional with can-do attitude and goal to work with public. Over 6 years of experience as Customer Service Agent in varying environments. Dynamic and flexible employee with unparalleled multitasking and team leadership capabilities.
Hi, I’m
Alexis McDonald
Hospitality
South Lake Tahoe,UT
Summary
Overview
4
years of professional experience
Work History
Harrahs Casino And Resort
Front Desk Agent
03.2022 - Current
Job overview
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
ROI Solutions Inc.
Customer Service Representative Agent
09.2020 - 04.2021
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Met customer call guidelines for service levels, handle time and productivity.
BlueDog
Server
12.2019 - 03.2020
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Inspected dishes and utensils for cleanliness.
Five Guys
Cashier
08.2019 - 01.2020
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Cupbop
Shift Leader
05.2017 - 04.2019
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Valley High SchoolSouth Jordan, UT
High School Diploma
University Overview
Lake Tahoe Community CollegeSouth Lake Tahoe, CA
No Degree
06.2024
University Overview
Skills
- Guest Satisfaction
- Restaurant Reservations
- Data Gathering
- Credit and Cash Payments
- Account Balancing
- Professional Relationships
- Creative Solutions
- Feedback Collection
- Service Quality
- Basic Food Service
- Supplies and Materials Oversight
- Security Protocols
Timeline
Front Desk Agent
Harrahs Casino And Resort
03.2022 - Current
Customer Service Representative Agent
ROI Solutions Inc.
09.2020 - 04.2021
Server
BlueDog
12.2019 - 03.2020
Cashier
Five Guys
08.2019 - 01.2020
Shift Leader
Cupbop
05.2017 - 04.2019
Valley High School
High School Diploma
Lake Tahoe Community College
No Degree
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