Alexis McGinty
Cypress,TX
Summary
Friendly and dependable with positive outlook. Understands customer service fundamentals and operates point-of-sale systems. Committed to creating welcoming shopping experience and ensuring customer satisfaction.
Developed strong customer service and interpersonal skills in fast-paced retail environment. Demonstrates ability in handling transactions and maintaining stock levels accurately. Seeking to transition into new field where these skills can drive positive outcomes.
Professional retail team member with strong experience in customer service, inventory management, and sales support. Known for effective teamwork, reliability, and adaptability in fast-paced environments. Skilled in point-of-sale systems, merchandising, and maintaining clean, organized store. Focused on delivering excellent results and enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Store Team Member
HEB Grocery Store
12.2024 - 08.2025
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Helped achieve sales targets by identifying upselling opportunities and promoting loyalty programs to customers.
Santa's Helper
Santa’s Christmas Tree Forest
11.2024 - 01.2025
- Enhanced holiday experience for customers by providing exceptional in-store assistance and maintaining a cheerful demeanor.
- Worked closely with photographers to ensure memorable keepsakes were captured for each visiting family.
- Ensured proper hygiene standards were met within Santa''s Workshop, keeping the area clean and safe for all visitors.
- Helped parents identify suitable gifts by offering knowledgeable suggestions based on children''s interests and age group.
- Offered age-appropriate activities for children waiting in line, creating a positive atmosphere for the entire family.
- Participated in staff training sessions to improve customer service, sales techniques, and overall performance.
- Efficiently communicated updates on queue wait times or other crucial information to management as needed.
- Supported Santa Claus in managing long queues, ensuring a smooth flow of visitors and timely interactions with each child.
- Assisted in the setup and decoration of Santa''s Workshop, creating an inviting space for families to visit.
- Upheld strict confidentiality regarding sensitive information shared by children during their visits with Santa.
- Gathered feedback from customers to continuously improve the Santa''s Helper experience for future seasons.
- Assisted Santa Claus in entertaining waiting children with fun stories, songs, and activities related to the festive season.
- Provided support during special events such as Christmas parades or tree lighting ceremonies, representing the brand professionally.
- Promoted store sales events or promotions while engaging with customers throughout their visit.
- Encouraged customer satisfaction by addressing concerns or complaints in a professional and empathetic manner.
Head Hostess
La Maria Mexican Restaurant
02.2022 - 05.2024
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
Education
High School Diploma -
Monarch Christian online school
09.2025
Skills
- Teamwork
- Management
- Customer service
- Communication
- Cleanliness and hygiene
- Workplace safety
- Store maintenance
- Reliability and punctuality
- Goal-oriented mindset
- Stock replenishment
- Cash handling accuracy
- Customer engagement
- Brand representation
- Promotional support
- Merchandise display
- Returns and exchanges
- Reliable and responsible
- Friendly and helpful
- Strong communication and interpersonal skills
- Attention to detail
- Team cooperation
- Team building
- Team leadership
- Customer assistance
- Creative thinking
- Safety and cleanliness standards
LANGUAGES
English
Little Spanish
Timeline
Store Team Member
HEB Grocery Store
12.2024 - 08.2025
Santa's Helper
Santa’s Christmas Tree Forest
11.2024 - 01.2025
Head Hostess
La Maria Mexican Restaurant
02.2022 - 05.2024
High School Diploma -
Monarch Christian online school
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