Alexis McGivern
Avon Lake,OH
Summary
Attentive student Massage Therapy with sincere and warm approach to massage. Contributes to supportive team environment to advance massage skills and education. Dedicated to promoting health, healing and well-being through therapeutic massage remedies. Expected to be licensed in April of 2024. Upon completion of the program, will be certified in multiple massage techniques.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Commercial and Residential Cleaner
Spot On Cleaning
07.2023 - Current
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Handled equipment, chemicals, and materials properly and with caution.
- Kept building entryway glass clean and polished for professional presentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Product Specialist
Moen Incorporated
07.2020 - 10.2022
- Continually expanded knowledge of the product line.
- Researched product's technical specifications and accurately communicated information.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Responded to customer inquiries and provided technical assistance over the phone.
- Researched and identified solutions to technical problems.
- Support customers with pre- and post- purchase assistance.
- Support customers with warranty and product questions.
- Receive calls from customers to assist them with warranty, product questions, and identifying and resolving issues, Utilize product knowledge while helping customers.
- Walk customers through step by step instructions on installation and repair of the products.
- Meet all required quality, call management, and productivity standards as well as adhere to all processes, standards, and procedures within the Consumer Services Center.
Shift Manager
Zoup! Fresh Soup
10.2016 - 03.2020
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Troubleshot equipment to reduce service calls and downtime.
Lifeguard
Ellen Trivanovich Aquatic Center
03.2015 - 08.2016
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Observed weather and water conditions and alerted visitors to potential dangers.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Assisted in organizing and implementing recreational activities and programs.
- Assisted in swim lessons.
Education
Licensure in Progress - Massage Therapy
Cleveland Institute of Medical Massage
Cleveland, OH04.2024
High School Diploma -
Avon Lake High School
Avon Lake, OH2017
Skills
- Productivity and Time Management
- Providing Feedback
- New Employee Training
- Team Training
- Adaptable and Flexible
- Handling Procedures
- Checklists and Recordkeeping
- Daily Reporting
- Guest Satisfaction
- Facility and Site Cleaning
- Professional Relationships
- Customer Service
- Anatomy
- Body Mechanics
- Swedish Massage
Affiliations
American Massage Therapy Association
Certification
- First Aid/CPR Certified
Timeline
Commercial and Residential Cleaner
Spot On Cleaning
07.2023 - Current
Product Specialist
Moen Incorporated
07.2020 - 10.2022
Shift Manager
Zoup! Fresh Soup
10.2016 - 03.2020
Lifeguard
Ellen Trivanovich Aquatic Center
03.2015 - 08.2016
Licensure in Progress - Massage Therapy
Cleveland Institute of Medical Massage
High School Diploma -
Avon Lake High School
- First Aid/CPR Certified
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