Summary
Overview
Work History
Education
Skills
Timeline
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Alexis McGregor

Hopkinsville,KY

Summary

Dynamic professional with a proven track record at Christian County Manor LLC, excelling in compassionate caregiving and credit analysis. Demonstrates exceptional problem-solving abilities and customer service, enhancing resident well-being and optimizing credit operations. Achieved significant improvements in patient care and loan processing efficiency, showcasing a blend of empathy and analytical skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Professional with strong background in credit analysis and financial support. Adept at evaluating credit applications, managing customer accounts, and ensuring financial compliance. Known for effective team collaboration and delivering impactful results. Highly flexible with changing needs, skilled in financial software, and strong in communication and problem-solving.

Overview

6
6
years of professional experience

Work History

Resident Care Aide

Christian County Manor LLC
05.2024 - Current
  • Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
  • Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
  • Enhanced resident well-being by providing compassionate care and support in daily activities.
  • Followed nutritional plans to prepare optimal meals.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Supported the emotional well-being of residents by establishing strong relationships built on trust and empathy.
  • Provided mobility assistance to residents as needed, including transferring between beds or chairs and aiding with ambulation around the facility.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Addressed family concerns regarding their loved ones'' welfare through open communication channels while maintaining confidentiality protocols as needed.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.

Credit Assistant

Farmer's Home Furniture
04.2023 - 10.2023
  • Delivered diverse departmental administrative support to personnel.
  • Uploaded completed applications to appropriate credit system.
  • Generated preliminary notices per applicable state laws and standard operating procedures.
  • Optimized internal communication channels by regularly updating management on the status of key accounts, highlighting areas requiring attention or intervention.
  • Supported sales efforts by swiftly completing credit investigations for potential customers to expedite deal closures.
  • Reduced loan delinquency rates through diligent monitoring of credit accounts and timely follow-ups with clients.
  • Improved collection efficiency by coordinating with other departments to devise effective strategies for recovering outstanding debts.
  • Contributed to efficient workflow management by prioritizing tasks based on urgency and importance, ensuring deadlines were consistently met.
  • Maintained accurate records of all credit transactions, including adjustments, payments, charge-offs, and account reconciliations.
  • Demonstrated excellent problem-solving abilities, addressing complex credit-related challenges and developing viable solutions to minimize potential risks.
  • Ensured compliance with company policies and industry regulations while approving or rejecting lines of credits based on established guidelines.

Resident Assistant

Wise Staffing
05.2022 - 02.2023
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
  • Delivered exceptional care to residents with diverse needs, ranging from dementia and Alzheimer''s patients to those requiring physical rehabilitation support.
  • Increased resident independence by aiding with mobility exercises and daily activities.
  • Provided emotional support for residents during difficult transitions or personal challenges, enhancing overall mental wellbeing.
  • Maintained a clean, organized living space for each resident, fostering a comfortable and welcoming atmosphere.
  • Trained new Resident Care Assistants in best practices and facility protocols, promoting teamwork and continuity of care across staff members.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted residents in managing medications, ensuring proper dosages and adherence to schedules.
  • Monitored vital signs regularly, quickly identifying any changes requiring medical intervention or adjustments to care plans.
  • Promoted a safe living environment by promptly addressing potential hazards and reporting concerns to supervisors.
  • Received recognition from supervisors for consistently delivering high-quality care under challenging circumstances.
  • Contributed to efficient facility operations by maintaining accurate records of resident information and care provided.
  • Improved residents'' well-being through consistent monitoring and timely assistance with personal hygiene tasks.
  • Ensured compliance with state regulations regarding resident rights, confidentiality requirements, and facility policiesprocedures.
  • Supported residents during meal times, assisting with feeding and promoting proper nutrition.
  • Contributed to the development of individualized care plans, ensuring accurate documentation of each resident''s needs.
  • Enhanced resident satisfaction by providing compassionate and attentive care.
  • Followed residence's service plan and provided assistance with toileting, bathing, dressing, oral hygiene and other daily living tasks.
  • Elevated quality of life for residents by coordinating recreational activities tailored to their interests and abilities.
  • Assisted over [Number] elderly, convalescents and disabled residents with daily living activities in residential care facilities.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Front Desk Assistant

La Quinta Inn & Suites In
04.2019 - 09.2021
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Streamlined check-in and check-out processes for improved efficiency and customer experience.
  • Handled payment and bill processing, change giving and payment collecting for guests.
  • Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
  • Assisted management in maintaining room inventory and coordinating reservations to maximize occupancy rates.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Education

High School Diploma -

Christian County High School
Hopkinsville, KY
03-2017

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Payment Processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Product Knowledge
  • Compassionate Caregiving
  • Bathing Assistance
  • Housekeeping tasks
  • Patient Care
  • Vital signs monitoring
  • Grooming assistance
  • Dressing assistance
  • Dementia Care
  • Clinical Documentation
  • Medical record documentation
  • Personal Hygiene Assistance
  • Housekeeping
  • Privacy and confidentiality
  • Social interaction
  • Alzheimer's Care
  • Medication Administration
  • Patient transportation
  • Laundry services
  • Credit Reporting
  • Documentation Review
  • Credit analysis
  • Credit Verification
  • Cash Flow analysis
  • Loan Processing
  • Credit Scoring
  • Collateral Evaluation
  • Credit Counseling
  • Debt management
  • Credit Control
  • Banking operations
  • Credit Process Improvement
  • Credit Application Review
  • Credit Limit Setting
  • Teamwork and Collaboration
  • Multitasking and Time Management
  • Fast Learner
  • Multitasking Abilities
  • Excellent Communication
  • Documentation and Recordkeeping

Timeline

Resident Care Aide

Christian County Manor LLC
05.2024 - Current

Credit Assistant

Farmer's Home Furniture
04.2023 - 10.2023

Resident Assistant

Wise Staffing
05.2022 - 02.2023

Front Desk Assistant

La Quinta Inn & Suites In
04.2019 - 09.2021

High School Diploma -

Christian County High School

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Alexis McGregor