Alexis McQueen
Ocala,FL
Summary
Industrious administrative team member with proven organizational, time management and many multitasking abilities . Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manages records and financial processes. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
Work History
Interview Clerk
Florida Department Of health Marion County
Ocala, FL
07.2023 - Current
- Documented results from participant observations.
- Entered participant data into databases.
- Managed reception area by answering phones, directing visitors, responding to inquiries.
- Provided administrative support during the entire recruitment process from start to finish.
- Used statistical software to analyze data from surveys, old records or case studies.
- Developed relationships with external recruiters in order to source qualified candidates for specific positions.
- Advised management team on best practices when conducting interviews with prospective employees.
Dietetic Clerk
Hca Ocala Regional Medical Ctr
OCALA, FL
03.2023 - 01.2024
- Organized and maintained filing systems for confidential documents.
- Answered phones in a courteous manner while providing excellent customer service.
- Maintained inventory levels of office supplies and equipment as needed.
- Developed detailed spreadsheets to track financial data and trends.
- Created memos, letters, emails, reports, presentations as requested by management.
- Provided administrative support such as scheduling appointments or meetings.
- Scanned documents into digital formats ensuring accuracy of content.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Utilized computer software programs to create reports, labels, forms.
Eligibility Specialist
Florida Department of Children & Families
Ocala, FL
09.2022 - 01.2023
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Processed client applications in accordance with established guidelines.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Assisted clients with completing forms required for processing applications.
- Prepared detailed reports outlining the reasons why an individual was denied benefits.
- Monitored client accounts for any changes that could impact eligibility requirements.
- Researched case histories, court decisions, legal articles, statutes, codes, and other data pertinent to determination of eligibility.
- Entered client information and files into databases for further review and tracking.
- Gathered financial information from clients regarding income, assets and debts.
- Developed thorough knowledge of financial aid programs to recommend relief options matching client needs.
General Manager
Burger King
Ocala, FL
11.2015 - 06.2021
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
Education
Associate of Applied Science -
Northern Oklahoma College
Tonkawa, OK05-2026
High School Diploma -
West Port High School
Ocala, FL06-2013
Skills
- Administrative Support
- Customer Service
- Reception Management
- Database Recordkeeping
- Registration Processes
- Data Analysis
- Database Entry
- Documentation Review
Affiliations
- public health response
Accomplishments
- public health emergency preparedness award
Timeline
Interview Clerk
Florida Department Of health Marion County
07.2023 - Current
Dietetic Clerk
Hca Ocala Regional Medical Ctr
03.2023 - 01.2024
Eligibility Specialist
Florida Department of Children & Families
09.2022 - 01.2023
General Manager
Burger King
11.2015 - 06.2021
Associate of Applied Science -
Northern Oklahoma College
High School Diploma -
West Port High School