Alexis McQueen

• Serve as primary point of contact for Commercial and Industrial customers via phone and email
• Provide expert consultation on billing, rates, and energy solutions
• Maintain current knowledge of company policies, commercial rates, and product offering
• Proactively address escalated customer issues with timely resolutions that also identify root causes for preventative action in the future.
• Identify and document qualified sales leads in CSS (Customer Support System)

• Utilized advanced data analysis tools to track sales performance metrics, identify areas for improvement, and develop targeted strategies for growth.
• Cultivated strong relationships with existing clients to ensure customer satisfaction, repeat business, and referral opportunities.
• Partnered with team members in other business functions to establish best possible candidates for hiring.
• Prepared presentations for prospective clients outlining the benefits of using our new SAS products for recruiting.
• Utilize LinkedIn Sales Navigator, Apollo and other CRM systems to maintain customer information and sales metrics.

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• Identified sales opportunities in Educational, Mechanical, and Medical verticals for cybersecurity opportunities in an assigned territory and worked with Engineering team to drive future revenues.
• Reported on regional sales results (weekly, monthly, quarterly, and annually)
• Managed third-party vendor relationships to ensure the timely delivery of high-quality cybersecurity products and services.
• Assisted clients with utilizing endpoint detection response tools for Product Improvement.
• Attended and networking at various sales events and trade shows.
• Presidents Club 2021 Recipient for 160% attainment of sales goal.

• Develop individual success plans for each customer to ensure Yellow Pages Business adoption, expansion and loyalty across portfolio of customers.
• Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of Yellow Pages Business.
• Partner with marketing to develop customers for case studies and media opportunities.
• Achieved and maintained an above average account retention rate by maintaining frequent contact with business owners and by creating tailor-made and individualized sale recommendations.
• Complete 150 cold calls per day to new and existing small business accounts to promote Yellow Pages' services, conduct client surveys, update account information, follow-up on customer payments, and check owner satisfaction.

• Managed 22 sales consultants across two (2) high traffic store locations by Conducting impactful one-on-one meetings with Sales Representatives to assess and enhance Key Performance Indicators.
• Maintained a focus on guiding consultants to consistently surpass monthly, quarterly, and annual quota objectives.
• Managed over $500k of AT&T in-store inventory of cell phones, home security, and accessories.
• Consistently maintained a 95% or better customer satisfaction rating.
• Developed sales forecasts, led and generated sales based on forecasts, and exceeded required sales quotas and attainment goals.
• Drove the presentation of AT&T solutions and orchestrated comprehensive sales cycles, encompassing prospecting, new business development, negotiation of terms and pricing, and closure of qualified opportunities.
• Excelled in strategic account planning and execution, ensuring the fulfillment of revenue accountability.