Alexis McQueen
Hueytown,AL
Summary
Accomplished Business/Territory Account and Marketing Manager with over 10 years of experience in Account Management, contract execution, and market data utilization to drive results in Customer Success. Consistently recognized for exceeding customer satisfaction and sales goals. Using clear and concise communication I easily connect and build sustainable relationships with suppliers, managers, clients, employees, and peers. Proactively mentor, train, and coach sales and marketing representatives. Always asking qualifying questions, learning new applications, processing data, developing short and long-term strategies.
Overview
18
18
years of professional experience
Work History
Senior Business Development Executive
Boulo Solutions
Birmingham, AL
08.2023 - Current
- Facilitate and manage business development plans based on staffing and recruiting market and industry research.
- Develop relationships with potential clients to gain momentum for account development opportunities.
- Partnered with team members in other business functions to establish best possible candidates for hiring.
- Prepared presentations for prospective clients outlining the benefits of using our new SAS products for recruiting.
- Utilize LinkedIn Sales Navigator, Apollo and other CRM systems to maintain customer information and sales metrics.
Territory Sales Representative
Layer 3 Communications
Birmingham, AL
01.2019 - 07.2023
- Identify sales opportunities in assigned territory and working with Engineering team to drive future revenues.
- Reporting on regional sales results (weekly, monthly, quarterly, and annually) Answer customer questions about features, pricing, and additional services.
- Assisting clients with utilizing endpoint detection response tools for Product Improvement.
- Attending and networking at various sales events and trade shows.
- Presidents Club 2021 Recipient for 160% attainment of sales goal.
Business Acquisitions Representative
Yellow Pages Marketing Solutions, LLC
Birmingham, AL
02.2017 - 01.2018
- Develop individual success plans for each customer to ensure Yellow Pages Business adoption, expansion and loyalty across portfolio of customers.
- Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of Yellow Pages Business
- Partner with marketing to develop customers for case studies and media opportunities
- Achieved and maintained an above average account retention rate by maintaining frequent contact with business owners and by creating tailor-made and individualized sale recommendations.
- Complete 150 cold calls per day to new and existing small business accounts to promote Yellow Pages’ services, conduct client surveys, update account information, follow-up on customer payments, and check owner satisfaction.
Senior Sales Consultant/Assistant Store Manager
AT&T Mobility
Birmingham, AL
01.2006 - 01.2016
- Managed 22 sales consultants across two (2) high traffic store locations by Conducting impactful one-on-one meetings with Sales Representatives to assess and enhance Key Performance Indicators. Maintained a focus on guiding consultants to consistently surpass monthly, quarterly, and annual quota objectives.
- Managed over $500k of AT&T in-store inventory of cell phones, home security, and accessories
- Consistently maintained a 95% or better customer satisfaction rating
- Developed sales forecasts, led and generated sales based on forecasts, and exceeded required sales quotas and attainment goals.
- Drove the presentation of AT&T solutions and orchestrated comprehensive sales cycles, encompassing prospecting, new business development, negotiation of terms and pricing, and closure of qualified opportunities.
- Excelled in strategic account planning and execution, ensuring the fulfillment of revenue accountability.
Night Auditor/Supervisor
Embassy Suites Hotel
Birmingham, AL
01.2007 - 01.2007
- Managed the overnight shift as Manager on Duty (MOD), overseeing front desk operations, guest interactions, and financial audits for event payments, sales, and credits.
- Responded promptly to diverse hotel guest inquiries, ensuring a high level of customer satisfaction.
- Mentored and supervised a team of 10+ staff, including the breakfast crew, housekeeping, and security guards.
- Developed room reservation forecasts and created nightly manifests for efficient check-in and check-out procedures.
- Directed and motivated employees in planning, marketing, and administering hotel services, ensuring operational efficiency and profitability through vigilant monitoring of budgets and forecasts.
Administrative Office Assistant
Sixth Avenue Baptist Church
Birmingham, AL
01.2006 - 01.2007
- Provided comprehensive administrative support to the church pastor and staff, serving as the initial point of contact for office inquiries.
- Coordinated both routine and unplanned travel arrangements for staff and guest speakers, ensuring smooth logistics.
- Responded promptly to emergent requests, demonstrating flexibility and efficiency.
- Conducted a range of administrative duties, including phone call management, meeting scheduling, and visitor support.
- Managed operational requirements by overseeing administrative projects, maintaining confidential files and databases, handling communication (emails and calls), receiving deliveries, and reviewing invoices for accuracy.
Skills
- Account Management
- Salesforce CRM experience
- Satisfaction Surveys
- Continuous Quality Improvement (CQI)
- Data Analysis
- Consultive Selling Techniques
- Customer Retention
- Alabama Real Estate License
- Store and Facility Management
- Staff Meetings
- Sales Forecasting
- Critical Thinking
- Contract Execution
- Client relations
- Microsoft Word, Excel, and PowerPoint
- Customer Success
- Performance Goals
- Performance Metrics
- New Business Development
- Lead Generation
- Market Research
- Customer Acquisition
- Territory Management
- Order Management
- Customer Relationship Management
- Business Development
- Contract Review
- Pipeline Management
- Training and Development
Accomplishments
- President’s Club recipient 2021
- 103% Attainment of Sales Goal for 2022
- Consistently achiever of 95% or better for customer satisfaction ratings
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