Summary
Overview
Work History
Education
Skills
Internships And Certifications
Timeline
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Alexis Medina

Tucson,Arizona

Summary

I am a dedicated Assistant Lead Case Manager proficient at handling a high number of case managers with high caseloads without sacrificing quality of work. I operate in high-pressure environments while providing guidance to my team and executed my job tasks for the day. I am eager to always learn and grow as an individual and within the company. Have learned and acquired knowledge from multiple departments within the program.

Overview

11
11
years of professional experience

Work History

Assistant Lead Case Manager

Southwest Key Programs Estrella
02.2022 - Current
  • Provided leadership, guidance and support to staff members.
  • Monitored program performance and outcomes for successful delivery of services.
  • Developed and implemented training programs for staff.
  • Assign cases immediately upon youth’s arrival or the next business day.
  • Must perform weekly audits of 10% of the program’s active case files (physical and on SWK’s web-based system ETO) and maintain appropriate documentation to ensure compliance with SWK, State, and Federal guidelines.
  • Review all assessments, Family Reunification Packets and any other documentation or assessments for accuracy of information while ensuring proper spelling and grammar is utilized prior to case manager submission to any stakeholder.
  • Review all assessments, Family Reunification Packets and any other documentation or assessments for accuracy of information while ensuring proper spelling and grammar is utilized prior to case manager submission to any stakeholder.
  • Maintain a daily updated list of the status for all cases to ensure that adequate progress is being made
  • Coordinate with local pro bono attorneys for the timely provision of “Know Your Rights” presentations to youth and ensure youth signs the acknowledgment and receives a copy of the Legal Service Provider list and Notice to Juvenile Aliens in Federal Facilities Funded by DHS or HHS.
  • Assist with the submission of monthly SWK reports, funders quarterly reports, and end of year reports.
  • Must complete Annual Performance Reviews of all case management staff.

Assistant Shift Leader

Southwest Key Programs Estrella
08.2021 - 02.2022
  • Communicated openly and honestly with management team.
  • Solved customer complaints quickly.
  • Maintained and enforced standard operating procedures.
  • Provided feedback to team members.
  • Complete monthly supervision and maintain appropriate documentation of employees under their direct supervision.
  • Conduct intake services to include but not limited to: completing necessary paperwork, providing youth with an overview of the program services and for initial placements of youth in to the shelter.
  • Develop positive rapport with youth while serving as a role model to create a safe and caring environment.
  • Maintain open and consistent communication with the Program Director or designee regarding all incidents.

Case Manager/Mentor

Southwest Key Programs Estrella
12.2017 - 08.2021
  • Conduct initial intake interviews of youth to include gathering familial, possible sponsorship information and to establish age of the youth
  • Conduct interviews of family members, friends of family and/or sponsors to determine the integrity of the relationship and verify information received from minor within 24-48 hours upon admission to the shelter
  • Ensure the timely completion of (assessments) Initial Intake, Emergency Placement, and Preliminary Service Plans in accordance with SWK, State, and Federal requirements
  • Additional assessments may be required depending on the location of the program and state licensing requirements
  • Developed and implemented training programs for staff
  • Assisted mentees in developing self-confidence and positive self-image.
  • Reliable to take on complex cases
  • Assisting the program with case audits

Server/ Bar back

Mr. An’s Teppan Steak, Sushi, and Seafood
07.2016 - 12.2017
  • Responsible for backing up the bartenders
  • Maintained stocks, changing kegs, collecting empty glasses, and made sure everything was in order
  • Provided great customer service to the bar and helped the bartenders make sales
  • Taking food orders from customers and providing the best customer service to ensure the customers have a great meal.

Compliance/ Assistant

I.D. Logistics
06.2015 - 01.2016
  • Create reports, records, and file documents for truck drivers
  • Monitor every truck driver’s miles, costs, and gallons of diesel bought.

Floor Sales

Pacsun
10.2012 - 02.2013
  • Receive, store, and issue sales floor merchandise
  • Display and arrange merchandise to attract customers
  • Help any customer by answering any questions about the merchandise and what would be the best selection
  • No commission but was still motivated to sell as much merchandise as possible.

Education

Bachelors of Science in Family And Consumer Science With An Emphasis in Human Services - Social Work

Eastern New Mexico University
Portales, New Mexico
08.2016

Skills

  • Bilingual and fluent in Spanish
  • Time management
  • Multitasking
  • Goal-Oriented
  • Email and Telephone Etiquette
  • Problem-Solving

Internships And Certifications

Portales Recreation Center, 1001 W 18th St, Portales, NM, 88130, 08/2016 - 12/2016

Timeline

Assistant Lead Case Manager

Southwest Key Programs Estrella
02.2022 - Current

Assistant Shift Leader

Southwest Key Programs Estrella
08.2021 - 02.2022

Case Manager/Mentor

Southwest Key Programs Estrella
12.2017 - 08.2021

Server/ Bar back

Mr. An’s Teppan Steak, Sushi, and Seafood
07.2016 - 12.2017

Compliance/ Assistant

I.D. Logistics
06.2015 - 01.2016

Floor Sales

Pacsun
10.2012 - 02.2013

Bachelors of Science in Family And Consumer Science With An Emphasis in Human Services - Social Work

Eastern New Mexico University

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Alexis Medina