Alexis Medina
RICHMOND,CA
Summary
Reliable and enthusiastic Person with Primary experience in asset Protection and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for staying poised and calm in busy and heavy hearted environment environments. always make sure to give My best 110 percent of the time costumer service making sure no one leaves unsatisfied
Overview
6
6
years of professional experience
Work History
United States Airforce Firefighter
Department Of Defence
Fairfield, CA
03.2024 - Current
- Investigated the causes of fires to determine origin and cause.
- Triaged patients to assist emergency workers in administering medical care.
- Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.
- Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.
- Provided educational presentations regarding fire prevention techniques to local schools and businesses.
- Rescued fire victims and administered emergency medical aid.
- Worked with cross-functional teams to achieve goals.
- Updated and maintained databases with current information.
- Recognized by management for providing exceptional customer service.
Asset Protection Specialist
The Home Depot Inc
El Cerrito, CA
08.2023 - Current
- Monitored surveillance cameras, identified suspicious activities and reported incidents to management.
- Performed store walk-throughs to ensure compliance with safety and security policies and procedures.
- Investigated shoplifting incidents by reviewing video footage, interviewing witnesses and apprehending suspects when necessary.
- Conducted investigations on internal theft and fraud cases by compiling evidence from various sources.
- Reviewed company policies regarding safety, loss prevention and asset protection processes.
- Enforced store regulations relating to shoplifting prevention measures such as bag checks at exit points.
- Identified potential security risks within the store environment and recommended appropriate corrective actions.
Nike Athlete 4th Street
Nike
Berkeley, CA
05.2023 - 08.2023
- Be passionate about Nike products and services
- Demonstrate enthusiasm and eagerness to learn the fundamentals of all store Athlete roles, including but not limited to Service, Visual Presentation, and Stockroom
- Deliver the best possible service and attention to all consumers
- Assist the team in executing all daily retail operations to ensure premium service and smooth store functioning
- Develop positive relationships with consumers and teammates
- Be an active member of the store community by attending and supporting store events
- Model reliability and flexibility by being able to work varied hours and days to meet the needs of the business
Service Advocate/Asset Protection Specialist
Target corporation
10.2019 - 01.2023
- Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone
- Analyzed customers' issues and complaints and initiated corrective actions
- Supported individuals with legal, physical or mental health concerns in dealing with routine needs and complex problems
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern
- Created a both profitable and friendly experience all while assisting in training new advocates and assisting leaders in any way possible
- Reached out to individuals via phone, email and SMS to deliver help and support.
- Constructed detailed case and investigative reports for local authorities.
- Executed prevention plan for internal and external theft to reduce fraud.
- Detained shoplifters, following local laws and company policies governing apprehensions.
- Participated in court proceedings with evidence to support allegations.
- Reviewed CCTV footage to obtain evidence of theft.
- Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
Education
Associate of Science - Business Administration, General Business
San Francisco State University
05.2026
Certificate - Emergency Medical Technician
EMT
Oakland, CA05-2024
High School -
John Henry High School
Richmond, CA06.2021
Skills
- Critical Thinking
- Extremely Social
- Customer Service Expert
- Data Entry
- Work Planning and Prioritization
- Creative Problem Solving
- Customer Service
- POS Software
- Sales and Promotions
- Energy and Physical Stamina
- Payment Processing
- Loss Prevention
- Exceeding Customer Expectations
- Returns and Exchanges
- Inventory Monitoring
- Computer Skills
- Promoting Services and Amenities
Languages
Languages
English
Native/ Bilingual
French
Limited
Spanish
Native/ Bilingual
Timeline
United States Airforce Firefighter
Department Of Defence
03.2024 - Current
Asset Protection Specialist
The Home Depot Inc
08.2023 - Current
Nike Athlete 4th Street
Nike
05.2023 - 08.2023
Service Advocate/Asset Protection Specialist
Target corporation
10.2019 - 01.2023
Associate of Science - Business Administration, General Business
San Francisco State University
High School -
John Henry High School
Certificate - Emergency Medical Technician
EMT
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