Alexis Melton
Killeen,TX
Summary
Professional in food service industry, known for reliability and keen focus on customer satisfaction and efficiency. Expert at managing high-stress environments while ensuring accuracy and timely delivery of orders. Recognized for strong team collaboration and adaptability, consistently meeting evolving business needs.
Overview
1
1
Certification
13
13
years of professional experience
Work History
To-Go Specialist
Olive Garden Italian Restaurant
Temple, TX
01.2019 - Current
- Displaying a strong sense of urgency, menu knowledge, ensuring order accuracy, and providing an excellent overall experience.
- Cash handling
- Organizing bank drops and paperwork
- Managed efficient order preparation and packaging for to-go services, ensuring customer satisfaction.
- Collaborated with kitchen staff to streamline food assembly processes and reduce wait times.
- Trained new team members on best practices for to-go orders and customer service standards.
- Developed strategies to enhance workflow efficiency during peak hours, improving service speed.
- Provided exceptional customer service through effective communication and problem-solving skills.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
Manager
Olive Garden
Waco, TX
10.2023 - 08.2026
- Streamlined restaurant operations by implementing efficient workflows and staff scheduling.
- Developed training programs to enhance employee performance and service quality.
- Led team meetings to communicate goals, expectations, and performance feedback.
- Analyzed customer feedback to identify areas for service improvement and satisfaction enhancement.
- Coordinated inventory management processes to optimize stock levels and reduce waste.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored financial performance metrics to inform decision-making and budget allocations.
PNA 2
Austin State Hospital
Austin, TX
12.2019 - 10.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Juvenile Supervision Officer
Rockdale Regional Juvenile Justice Center
Rockdale, TX
10.2013 - 11.2017
- Responsible for the direct supervision of residents, activities in all areas of therapeutic programming, including all daily activities including, but not limited to, education, recreational, group activities, hygiene, meals, visitation, life skills, and spiritual services in secured and non-secured residential facilities.
- Responsible for the welfare, safety, and security of residents.
- Completes reports, and daily logs, at random intervals not to exceed the allotted time when documenting resident behavior and progress.
- Effectively completes the National School Lunch checks as required on the sheets during meals that are provided to residents by the supervising Juvenile Supervision Officer.
- Maintains structured and clean work areas in the entire facility especially in the units, dorms, rooms, classrooms, recreation areas and hallways etc.
- Communicates noteworthy information to unit and shift supervisors, casework staff, and the administration.
- Operates departmental vehicles for the safe transport of juveniles as needed.
- Complies with the departments Mandatory Stay Over (MSO) policy when administration determines that the safety and security of the juveniles necessitates for staff members to work additional hours.
- Works scheduled hours according to assigned shift.
- Adheres to all departmental policies and procedures, the Texas Juvenile Justice Department (TJJD) standards; federal, state, and local statutes at all times.
- Works with dangerous/aggressive youths.
- Rockdale, Tex as JSO October 2013 - November 2017
Education
High School Diploma -
Milano High School
Milano, TX05.2011
Skills
- Patient Care
- Vital Signs
- Time management
- CASH HANDLING
- Organizational skills
- Home care
- Handling customer inquiries
- English
- Microsoft Office
- Hospital Experience
- SCHEDULING
- Working with individuals with disabilities
- RECEPTIONIST
- Caregiving
- Filing
- Driving
- Working with students
- Computer operation
- SECURITY
- Greeting customers
- Computer skills
- Communication skills
- Quick learner
- Initiative-taking
- Phone etiquette
- Strong multitasking
- Flexibility
- Detail-oriented
- Sanitation standards
Certification
Food Handler Certification March 2023 to March 2025, TABC Certified November 2021 to November 2023, CPR Certification
Timeline
Manager
Olive Garden
10.2023 - 08.2026
PNA 2
Austin State Hospital
12.2019 - 10.2021
To-Go Specialist
Olive Garden Italian Restaurant
01.2019 - Current
Juvenile Supervision Officer
Rockdale Regional Juvenile Justice Center
10.2013 - 11.2017
High School Diploma -
Milano High School
Additional information
- Professional Skills
- Cash Handling Expert
- Customer service
- Scheduling
- Call center
- Security Advanced
- Receptionist