Alexis Meshack
Summary
Iam a Highly-motivated individual with a desire to take on new challenges. I have a strong worth ethic, adaptability and exceptional interpersonal skills. Iam adept at working effectively unsupervised and quickly mastering new skills. I also have management, customer service, multitasking and time management abilities.
Overview
13
13
years of professional experience
Work History
Clinic Manager/Operations Manager
Access Health
07.2022 - 12.2023
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Enhanced team performance by providing regular training and professional development opportunities.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Implemented innovative marketing strategies, increasing patient awareness and attracting new clients to the clinic.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Budgeted for resources to control expenditure and maximize profits.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Streamlined clinic operations, leading to more efficient appointment scheduling system.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Director of Admissions/Social Services
Azalea Health
01.2020 - 07.2022
- Streamlined patient admissions process by implementing effective communication strategies and efficient data entry techniques.
- Maintained accurate records in electronic health system while safeguarding confidential patient information at all times.
- Collaborated with multidisciplinary team members to ensure seamless coordination of all aspects of patient care from admission to discharge.
- Assisted case managers in coordinating post-discharge services such as home health care or rehabilitation facilities arrangements when needed.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Implemented CRM system to track interactions with prospective students, improving follow-up strategies and admissions outcomes.
Patient Experience Manager
Memorial Hospital
01.2019 - 09.2019
- Conducted ongoing assessments of facility conditions to maintain cleanliness standards and prioritize safety for all patients.
- Enhanced patient satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Evaluated existing processes through rigorous audits from both internal sources as well as external accrediting agencies; identified inefficiencies without compromising quality service provision or regulatory compliance requirements.
- Conducted root cause analyses on negative feedback incidents, identifying key drivers behind dissatisfaction and devising targeted interventions to address them proactively moving forward.
- Created educational materials outlining best practices in delivering outstanding patient experiences that were widely adopted across the organization.
- Established protocols for timely response to patient complaints, effectively resolving issues and minimizing negative impact on satisfaction scores.
Director of Environmental Services
HHS
10.2016 - 01.2019
- Supervised and supported housekeeping personnel to maximize quality of service and performance
- Supervised employees and developed training programs to ensure maximum performance
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements
- Reviewed employee performance and devised improvement plan to achieve goals
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy
- Sustained safety protocols to support proper and cost-effective equipment and material usage
- Developed training programs to build employee performance, improve employee engagement and increase employee retention
- Operated incinerators and trash compactors to dispose of garbage
- Increased employee loyalty and reduced turnover by implementing innovative operational practices and reward programs
- Commanded controls over expenses and inventory for optimal budget tracking
- Reduced process gaps by managing inventory control to meet client demands
Call Center Supervisor
Beau Rivage
06.2011 - 09.2016
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
Education
Bachelor of Arts - Social Services/Sociology
University of Southern Mississippi
Hattiesburg, MS05.2018
Skills
- Schedule management
- Patient relations
- Call-Center
- Personnel management
- Medical Records
- Staff supervision
- Patient/Client safety
- Facility oversight
- Performance metrics (HCAP)
- Employee retention strategies
- EPIC
- Salesforce
- Athena
- Azara
- Decision Making
- Budget Planning
- Employee Relations
- Recruitment Management
- In-Person and Telephone Interviewing
- Onboarding
- Offboarding
- Policy Interpretation
- Customer Relationship Management
- Orientation and Training
- Employee Performance Evaluations
- Time Management
- Profit and Loss Statements
- Provider credentialing
- Claims
- Administrative Staff Supervision
- Medicare Compliance
- Quality Assurance Controls
- Problem Identification
- Problem Resolution
- HIPAA
Timeline
Clinic Manager/Operations Manager
Access Health
07.2022 - 12.2023
Director of Admissions/Social Services
Azalea Health
01.2020 - 07.2022
Patient Experience Manager
Memorial Hospital
01.2019 - 09.2019
Director of Environmental Services
HHS
10.2016 - 01.2019
Call Center Supervisor
Beau Rivage
06.2011 - 09.2016
Bachelor of Arts - Social Services/Sociology
University of Southern Mississippi
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