Alexis Miele
Warwick,NY
Summary
Proven Quality Assurance Analyst with a track record of enhancing team capabilities and project alignment at Net-A-Porter through expert mentoring in QA strategies and compliance standards. Skilled in data analysis and fostering collaboration, I significantly contribute to meeting and exceeding quality goals. Demonstrates exceptional time management and Microsoft PowerApps proficiency, ensuring project success and efficiency.
Overview
13
13
years of professional experience
Work History
Quality Assurance Analyst
Net-A-Porter
12.2015 - Current
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
Front Desk Receptionist
Massage Envy Spa
01.2013 - 11.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
Assembly Line Production Worker
Novartis Pharmaceuticals
09.2011 - 01.2013
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
- Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
- Assisted quality assurance by inspecting items and removing defective parts.
Education
High School Diploma -
Suffern Senior High School
Suffern, NY09.2011
Skills
- Quality Assurance
- Quality processes
- Data Analysis
- Mentoring and training
- Call Monitoring
- Collaboration and communication
- Time management expertise
- Microsoft Teams
- Microsoft PowerApps
Timeline
Quality Assurance Analyst
Net-A-Porter
12.2015 - Current
Front Desk Receptionist
Massage Envy Spa
01.2013 - 11.2015
Assembly Line Production Worker
Novartis Pharmaceuticals
09.2011 - 01.2013
High School Diploma -
Suffern Senior High School
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