Alexis Miley
Willoughby,Ohio
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Support Administrator
STERIS
01.2023 - Current
- Organized workflow and delegated tasks effectively to ensure emails and calls are completed in a timely manner without compromising quality.
- Processes all requests regarding billing issues and subsequent credits.
- Support a dedicated Service Area to ensure key performance indicators are met regarding contract renewals, data corrections, and activations.
- Provided assistance to Customers, Technicians, District Service Managers, and other departments.
- Working a generated report detailing findings that needed corrected.
- Troubleshoot problem service requests with Field Technicians when information is missing or Siebel system issues.
Patient Access Representative
Signature Health
05.2021 - 12.2022
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated communication between patients and various departments and staff.
Quality Assurance Technician
Avery Dennison
05.2018 - 03.2020
- Researched and logged quality performance data within database system
- Compiled measurement data and standardized tests based on collected component material samples.
- Enabled printing by loading materials and setting inking mechanisms to complete work orders.
- Organized and filed paperwork and documentation.
- Classified information into chronological, alphabetical or numerical orders.
Customer Service Cashier
Great Harvest Bread Co.
10.2016 - 06.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
Education
Bachelor of Business Administration - Business Administration
Cleveland State University
Cleveland, OH12.2023
Associate of Arts - Associate of Arts
Lakeland Community College
Willoughby, OH05.2021
High School Diploma -
Riverside High School
Painesville, OH06.2017
Skills
- Multitasking and Organization
- Customer Service
- Problem-Solving
- Administrative and Office Support
- Database Search and Data Entry Skills
- Microsoft Office
- Oracle System
- Epic System
- Siebel System
- Insurance Eligibility Verification
- Team Collaboration
- Work Planning and Prioritization
- Time management
Certification
Microsoft Excel (Office 2016) License- October 2021
Timeline
Service Support Administrator
STERIS
01.2023 - Current
Patient Access Representative
Signature Health
05.2021 - 12.2022
Quality Assurance Technician
Avery Dennison
05.2018 - 03.2020
Customer Service Cashier
Great Harvest Bread Co.
10.2016 - 06.2019
Bachelor of Business Administration - Business Administration
Cleveland State University
Associate of Arts - Associate of Arts
Lakeland Community College
High School Diploma -
Riverside High School