Alexis Miley
Cleveland
Summary
Professional with strong background in service delivery and client management. Skilled in problem-solving, process improvement, and customer support. Known for fostering team collaboration and driving results. Flexible and reliable, with expertise in communication, time management, and adaptability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HR Shared Services Specialist
STERIS
Mentor, OH
08.2024 - Current
- Facilitated training sessions to improve staff performance and compliance with HR policies.
- Collaborated with management to address employee relations issues and mediate conflict resolution.
- Analyzed HR metrics to identify trends, inform strategic decisions, and enhance workforce planning initiatives.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Developed training materials to improve onboarding experience for new hires.
- Collaborated with cross-functional teams to implement process enhancements that increased operational efficiency.
Service Support Administrator
STERIS
Mentor, OH
01.2023 - 08.2024
- Organized workflow and delegated tasks effectively to ensure emails and calls are completed in a timely manner without compromising quality.
- Processes all requests regarding billing issues and subsequent credits.
- Support a dedicated Service Area to ensure key performance indicators are met regarding contract renewals, data corrections, and activations.
- Provided assistance to Customers, Technicians, District Service Managers, and other departments.
- Working a generated report detailing findings that needed corrected.
- Troubleshoot problems within service requests alongside Field Technicians.
- Processed invoices, purchase orders and other documents accurately and efficiently.
- Created and managed database systems to store and organize information.
- Assisted in training new staff on company procedures and operational software applications.
Patient Access Representative
Signature Health
Mentor, OH
05.2021 - 12.2022
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Verified patient insurance eligibility and entered patient information into system
- Facilitated communication between patients and various departments and staff.
Quality Assurance Technician
Avery Dennison
Painesville, OH
05.2018 - 03.2020
- Researched and logged quality performance data within database system
- Compiled measurement data and standardized tests based on collected component material samples
- Enabled printing by loading materials and setting inking mechanisms to complete work orders
- Organized and filed paperwork and documentation
- Classified information into chronological, alphabetical or numerical orders.
- Analyzed data collected from product tests to identify defects or inconsistencies in production processes.
- Assisted with the development of Quality Assurance strategies aimed at improving overall product reliability.
- Created work instructions for new processes and monitored employee adherence during implementation stages.
- Provided technical support when troubleshooting complex issues related to product performance.
Customer Service Cashier
Great Harvest Bread Co.
Mentor, OH
10.2016 - 06.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement
- Processed customer orders and accurately handled payment transactions
- Answered product questions using knowledge of sales and store promotions.
Education
Bachelor of Business Administration -
Cleveland State University
Cleveland, Ohio12.2023
Associate of Arts - undefined
Lakeland Community College
Kirtland, Ohio05.2021
High School Diploma - undefined
Riverside High School
Painesville, Ohio06.2017
Skills
- Technical Support
- Adaptability and Flexibility
- Teamwork and Collaboration
- Effective Communication
- Customer support
- Workflow management
- Service scheduling
- Microsoft Excel and PowerPoint
- Problem resolution
- Payment processing
Certification
Microsoft Excel (Office 2016) License, 2021-10-01
Timeline
HR Shared Services Specialist
STERIS
08.2024 - Current
Service Support Administrator
STERIS
01.2023 - 08.2024
Patient Access Representative
Signature Health
05.2021 - 12.2022
Quality Assurance Technician
Avery Dennison
05.2018 - 03.2020
Customer Service Cashier
Great Harvest Bread Co.
10.2016 - 06.2019
Associate of Arts - undefined
Lakeland Community College
High School Diploma - undefined
Riverside High School
Bachelor of Business Administration -
Cleveland State University