Alexis Miller
Parkville,MD
Summary
Serviced-focused Senior Leader dedicated to delivering positive customer experiences to promote loyalty and repeat business. Adaptive and deadline-oriented, consistently executes and completes multiple projects in high-stress environments. Orchestrates optimal resource utilization to handle expected operational needs. Dedicated to following health and safety guidelines and handling food items properly. Sales leader with sound judgment, good planning abilities, and interpersonal communication strengths.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Leader
Chick-fil-A
05.2024 - Current
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Engaged, educated and befriended customers to deliver amazing experience.
- Evaluated suppliers to maintain cost controls, track inventory and improve operations.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Introduced new methods, practices and systems to reduce turnaround time.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Communicated product value, quality and style to educate and entice potential customers.
Field Training Staff
Chic-Fil-A
02.2023 - Current
- Traveled around the United States and established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, increasing overall satisfaction.
- Enhanced team performance by delivering comprehensive training sessions.
- Developed training materials to improve skills and competencies.
- Increased employee engagement with interactive training workshops.
- Conducted assessments to identify training needs and tailor programs.
Director of Operations
Chic-Fil-A
11.2020 - 06.2024
- Prepared annual budgets with controls to prevent overages.
- Kept employees operating productively and working on tasks to meet business and customer needs while running shifts.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- In the process of getting ServSafe certified.
- Screened candidates, reviewed their applications, interviewed them, and offered feedback.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Designed a modern employee recognition program that boosted productivity and improved morale.
- Evaluated suppliers to maintain cost controls and improve operations.
- Optimized organizational processes by effectively managing crew schedules.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Education
High School Diploma -
Parkville High School & Center For Math/Science
Baltimore, MDSkills
- Performance improvement
- Client account management
- Efficient multi-tasker
- Food preparation and safety
- Deadline-oriented
- Ethical leadership
Education
Baltimore, MD
Personal Information
Title: Senior Leader
Certification
The ServSafe Certification is given to Alexis Miller for successfully completing the standards set forth for the ServSafe Food Protection Manager Certification Examination which is accredited by the American National Standards Institute (ANSI)-Conference for Food Protection (CFP).
Timeline
Senior Leader
Chick-fil-A
05.2024 - Current
Field Training Staff
Chic-Fil-A
02.2023 - Current
Director of Operations
Chic-Fil-A
11.2020 - 06.2024
High School Diploma -
Parkville High School & Center For Math/Science