Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Alexis Miller

Rush Center

Summary

Dynamic professional with a proven track record in team leadership and customer service at Dillons Grocery Store. Skilled in project management and regulatory compliance, I excel at resolving conflicts and enhancing team performance. Committed to maintaining high standards, I effectively communicate with customers to ensure satisfaction and loyalty. Proficient professional familiar with regulatory, documentation, and reporting requirements. Expertise includes administrative oversight and training.

Overview

4
4
years of professional experience

Work History

Floral Department Lead

Dillons Grocery Store
Great Bend
03.2025 - Current
  • Provided leadership and support to enhance team performance and achieve goals.
  • Oversaw department scheduling, project management, and quality standards compliance.
  • Ensured adherence to safety protocols and company procedures.
  • Filled out paperwork related to deliveries and shipments of flowers.
  • Ordered fresh flowers from vendors to replenish inventory.
  • Put up, maintained and removed displays for holidays and seasons.
  • Ensured high standards of cleanliness and organization throughout the shop.
  • Provided customers with information about proper care of different flowers and plants.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Maintained up-to-date records of all tasks assigned to team members and their progress towards completion.
  • Resolved customer complaints and escalated issues to management when necessary.
  • Ensured compliance with company policies, procedures, and regulations at all times.
  • Assisted with training of new team members on departmental procedures and processes.

Teller

Landmark National Bank
Great Bend
09.2022 - 01.2024
  • Processed wire transfers for customers both domestically and internationally.
  • Balanced cash drawers on a daily basis.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Maintained accurate records of all transactions for compliance purposes.
  • Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Explained the features of various banking products available to customers.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.

Starbucks Assistant Lead

Dillons Grocery Store
Great Bend
06.2021 - 09.2022
  • Maintained up-to-date records of all tasks assigned to team members and their progress towards completion.
  • Resolved customer complaints and escalated issues to management when necessary.
  • Ensured compliance with company policies, procedures, and regulations at all times.
  • Identified needs of customers promptly and efficiently.
  • Assisted with training of new team members on departmental procedures and processes.
  • Adhered to all local health codes related to food service operations within the facility.
  • Checked expiration dates on all products prior to stocking shelves.
  • Adhered to safety guidelines when operating machinery such as scissors and knives.
  • Filled out paperwork related to deliveries and shipments of flowers.
  • Ordered from vendors to replenish inventory.
  • Provided customer service, including answering questions and addressing complaints.
  • Restocked store shelves with new merchandise daily.
  • Put up, maintained and removed displays for holidays and seasons.
  • Ensured high standards of cleanliness and organization throughout the shop.

Education

High School Diploma -

Mitchell High School
Colorado Springs, CO
05-2016

Skills

  • Team leadership
  • Project management
  • Regulatory compliance
  • Customer service
  • Conflict resolution
  • Effective communication
  • Verbal and written communication
  • Cash handling
  • Transaction processing
  • Problem solving
  • Safe and vault operation
  • MS office proficient

Affiliations

  • Member of the Kanza chapter of the DAR

Timeline

Floral Department Lead

Dillons Grocery Store
03.2025 - Current

Teller

Landmark National Bank
09.2022 - 01.2024

Starbucks Assistant Lead

Dillons Grocery Store
06.2021 - 09.2022

High School Diploma -

Mitchell High School

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