Summary
Overview
Work History
Education
Skills
Timeline

Alexis Miller

Summary

Experienced agent with over 5 years in customer service setting. Excellent reputation for resolving problems, improving customer satisfaction and driving overall operational improvements.

Overview

7
7
years of professional experience

Work History

Professional Cleaner

Petal Sweet Cleaning
04.2024 - 08.2024
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.

Team Lead

Liberty HealthShare
04.2019 - 02.2024
  • Completed in-depth research to investigate claims and resolve problems.
  • Thoroughly documented all actions performed and interactions with customers.
  • Assessed individual situations and developed effective and appropriate resolutions.
  • Handled high volume of both inbound and outbound calls and emails.
  • Coached team members in techniques necessary to complete job tasks.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Devised and implemented processes and procedures to streamline operations.
  • Gathered, organized and input information into digital database.

Cashier/Personal Shopper Assistant

Walmart
01.2018 - 08.2018
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Call Center Representative

InfoCision
08.2017 - 12.2017
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.

Education

Bachelor's - Health Administration

Bryant And Stratton College - Newport News, Newport News, VA

GED -

Akron Urban League, Akron, United States
2013

Skills

  • Microsoft
  • Customer Support
  • Client Relationship Building
  • Staff Training
  • Performance Tracking
  • Technical capacity
  • Problem solving/needs analysis
  • Verbal and Email Communication

Timeline

Professional Cleaner - Petal Sweet Cleaning
04.2024 - 08.2024
Team Lead - Liberty HealthShare
04.2019 - 02.2024
Cashier/Personal Shopper Assistant - Walmart
01.2018 - 08.2018
Call Center Representative - InfoCision
08.2017 - 12.2017
Bryant And Stratton College - Newport News - Bachelor's, Health Administration
Akron Urban League - GED,

Similar Profiles

CREATE PROFILE
Alexis Miller